ANALISIS TINGKAT KEPUASAN TERHADAP KUALITAS PELAYANAN DAN KINERJA PEGAWAI KOPERASI PRIMKOPPOL POLRES TANAH BUMBU

Putri, Shella Tania (2022) ANALISIS TINGKAT KEPUASAN TERHADAP KUALITAS PELAYANAN DAN KINERJA PEGAWAI KOPERASI PRIMKOPPOL POLRES TANAH BUMBU. Diploma thesis, Universitas Islam Kalimantan MAB.

[img] Text
Jurnal SHELLA TANIA PUTRI.pdf

Download (116kB)

Abstract

Penelitian ini bertujuan untuk menguji : (1) Untuk mendeskripsikan bagaimana kepuasan anggota koperasi terhadap kualitas pelayanan pegawai koperasi Primkoppol Polres Tanah Bumbu? (2) Untuk mendeskripsikan bagaimana kepuasan anggota koperasi terhadap kinerja pelayanan pegawai koperasi Primkoppol Polres Tanah Bumbu?. Pendekatan kualitatif digunakan dalam penelitian ini dengan mendeskripsikan hasil penelitian. Teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Analisis data menggunakan reduksi data, penyajian data, dan verifikasi data. Uji keabsahan data triangulasi (waktu, teknik, dan sumber), member cek, dan perpanjangan pengamatan. Berdasarkan hasil penelitian bahwa 1) Kualitas pelayanan pegawai Koperasi Primkoppol Polres Tanah Bumbu memiliki peran penting dalam tingkat kepuasan anggota koperasi yang dapat dilihat dari kesesuaian pelayanan, sikap dan perilaku pegawai terhadap anggota, penyediaan jasa simpanan wajib dan simpanan pokok, memanajemen pembagian ATK dan bekal kantor satuan fungsi, dan penyediaan atribut keperluan berseragam Polri. 2) kinerja pegawai Koperasi Primkoppol Polres Tanah Bumbumemiliki peran penting dalam tingkat kepuasan anggota koperasi yang dapat dilihat dari kedisiplinan pegawai, profesional dalam pelayanan, mampu bekerjasama dengan baik. This study aims to test: (1) To describe how the satisfaction of cooperative members is with the quality of service of cooperative employees of the Primkoppol Polres Tanah Bumbu? (2) To describe how the satisfaction of cooperative members is with the service performance of cooperative employees of the Primkoppol Tanah Bumbu Police?. A qualitative approach was used in this study by describing the results of the study. Data collection techniques through observation, interviews, and documentation. Data analysis uses data reduction, data presentation, and data verification. Test the validity of triangulation data (time, technique, and source), member check, and extension of observations. Based on the results of the study that 1) The quality of service of employees of the Primkoppol Cooperative of the Tanah Bumbu Police has an important role in the level of satisfaction of cooperative members which can be seen from the suitability of services, attitudes and behavior of employees towards members, the provision of compulsory deposit services and basic deposits, the management of the division of ATK and the provision of function unit offices, and the provision of attributes of needs in police uniforms. 2) the performance of employees of the Primkoppol Cooperative, Tanah Bumbu Police, has an important role in the level of satisfaction of cooperative members which can be seen from the discipline of employees, professionals in service, able to cooperate well.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas pelayanan, kinerja pegawai, anggota koperasi Quality of service, performance of employees, members of the cooperative
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
H Social Sciences > HM Sociology
H Social Sciences > HN Social history and conditions. Social problems. Social reform
Depositing User: Shella Tania Putri
Date Deposited: 06 Aug 2022 05:22
Last Modified: 06 Aug 2022 05:22
URI: http://eprints.uniska-bjm.ac.id/id/eprint/11585

Actions (login required)

View Item View Item