KORELASI KOMPETENSI PEGAWAI DENGAN KUALITAS PELAYANAN DI KANTOR DESA SUMBER SARI KECAMATAN SUNGAI LOBAN KABUPATEN TANAH BUMBU

Hidayat, Riyan Noor (2022) KORELASI KOMPETENSI PEGAWAI DENGAN KUALITAS PELAYANAN DI KANTOR DESA SUMBER SARI KECAMATAN SUNGAI LOBAN KABUPATEN TANAH BUMBU. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Tujuan penelitian ini adalah untuk mengetahui gambaran Hubungan Kompetensi Pegawai denga Kualitas Pelayanan di Kantor Desa Sumber Sari Kecamatan Sungai Loban Kabupaten Tanah Bumbu. Metode penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian asosiatif. Data dikumpulkan dengan menyebarkan kuesioner kepada responden. Sampel ditentukan dengan teknik simple random sampling. Analisis data menggunakan korelasi Pearson Product Moment yang didapat dari hasil perhitungan SPSS. Hasil penelitian menunjukkan terdapat hubungan yang antara variabel kompetensi pegawai dengan variabel kualitas pelayanan, kekuatan hubungan didasarkan atas nilai tingkat korelasi sebesar 0,759 yang apabila mengacu pada tabel tingkat hubungan menyatakan bahwa hubungan antara dua variabel adalah kuat. Juga didapatkan hubungan antara variabel kompetensi pegawai dengan kualitas pelayanan adalah sebesar 57,6%. The purpose of this study was to describe the relationship between employee competence and service quality at the Sumber Sari Village Office, Sungai Loban District, Tanah Bumbu Regency. The research method uses a quantitative approach with the type of associative research. Data were collected by distributing questionnaires to respondents. The sample was determined by simple random sampling technique. Data analysis using Pearson Product Moment correlation obtained from SPSS calculation results. The results showed that there was a relationship between employee competence and service quality variables, the strength of the relationship was based on the correlation level value of 0.759 which when referring to the relationship level table stated that the relationship between the two variables was strong. It was also found that the relationship between employee competence and service quality variables was 57.6%.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Korelasi, Kompetensi Pegawai, Kualitas Pelayanan, Kuantitatif Correlation, Employee Competence, Service Quality, Quantitative
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
H Social Sciences > HV Social pathology. Social and public welfare
Depositing User: Riyan Noor Hidayat
Date Deposited: 08 Aug 2022 05:00
Last Modified: 08 Aug 2022 05:00
URI: http://eprints.uniska-bjm.ac.id/id/eprint/11727

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