EFEKTIVITAS KERJA PEGAWAI DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI KANTOR DESA KAMBANG HABANG LAMA KECAMATAN SALAM BABARIS KABUPATEN TAPIN

Setiawan, Wahyu (2022) EFEKTIVITAS KERJA PEGAWAI DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI KANTOR DESA KAMBANG HABANG LAMA KECAMATAN SALAM BABARIS KABUPATEN TAPIN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

The purpose of this study was to find out about the effectiveness of employees in an effort to improve the quality of public services, this study used a qualitative descriptive method with data collection techniques through observation, interviews, and documentation to describe and explain the effectiveness of employees' work in an effort to improve the quality of public services at the Kambang village office. Habang Lama, Sub-district, Salam Babaris, Tapin Regency. There were 6 resource persons from this study which included the Village Secretariat, Head of Government, Head of Service and Community who carried out services. The data obtained from the results of the study were studied using data reduction techniques, data presentation and conclusion drawing. The effectiveness of employees' work from the dimensions of adaptability including the effective category, the dimension of work performance is quite effective and the work skills referred to in the effective category, and from the job satisfaction dimension it is quite effective, while the quality of public services according to the Tangibles dimension is quite effective, reliability (reliability) is quite effective, responsive ) is quite effective, assurance (guarantee) is quite effective, empathy (empathy) is effective. And for efforts to improve the quality of public services, it has been quite effective what the employees have done even though all have not been realized. so that it can be concluded that the effectiveness of employees' work in an effort to improve the quality of public services at the Kambang Habang Lama Village Office, Salam Babaris District, Tapin Regency is included in the category of quite effective.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: work effectiveness, quality of public services
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Wahyu Setiawan
Date Deposited: 12 Aug 2022 01:32
Last Modified: 12 Aug 2022 01:32
URI: http://eprints.uniska-bjm.ac.id/id/eprint/11928

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