KUALITAS PELAYANAN PEMBUATAN KARTU KELUARGA DI KANTOR DESA PELAJAU KECAMATAN BATUMANDI KABUPATEN BALANGAN

Salamiah, Nur Hikmah (2022) KUALITAS PELAYANAN PEMBUATAN KARTU KELUARGA DI KANTOR DESA PELAJAU KECAMATAN BATUMANDI KABUPATEN BALANGAN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Penelitian ini bertujuan untuk mengetahui Kualitas Pelayanan Pembuatan Kartu Keluarga di Kantor Desa Pelajau Kecamatan Batumandi Kabupaten Balangan, serta untuk mengetahui faktor yang mempengaruhi Pembuatan Kartu Keluarga di Kantor Desa Pelajau Kecamatan Batumandi Kabupaten Balangan. Penelitian ini merupakan penelitian deskriptif dengan pendekatan kualitatif. Informan kunci dalam penelitian ini ialah Kepala Desa Pelajau. Data dikumpulkan melalui wawancara, observasi dan dokumentasi kemudian dianalisis secara kualitatif, melalui tahapan reduksi data, penyajian data dan pengambilan kesimpulan.Hasil penelitian menunjukkan bahwa Kualitas pelayanan pembuatan Kartu Keluarga di Kantor Desa Pelajau dapat dibilang Baik. Sejauh ini aparat Kantor Desa Pelajau berusaha menjalankan prosedur pelayanan sesuai dengan ketentuan, namun pelayanan yang diberikan perlu ditingkatkan lagi khususnya dari segi sarana dan prasarana yang menunjang pelayanan dan ketepatan waktu pelayanan dan perlu didukung SDM yang berkualitas. Faktor yang mempengaruhi Kualitas Pelayanan Pembuatan Kartu Keluarga di Kantor Desa Pelajau Kecamatan Batumandi Kabupaten Balangan yakni organisasi, kepemimpinan, kemampuan, dan keterampilan serta penghargaan dan pengakuan secara kontinyu dalam menumbuhkan semangat dan kreasi kerja. This study aims to determine the quality of family card making services at the Pelajau Village Office, Batumandi District, Balangan Regency, and to determine the factors that influence the making of Family Cards at the Pelajau Village Office, Batumandi District, Balangan Regency.This research is a descriptive research with a qualitative approach. The key informant in this study was the Pelajau Village Head. Data were collected through interviews, observations and documentation and then analyzed qualitatively, through the stages of data reduction, data presentation and conclusion drawing.The results showed that the quality of service for making Family Cards at the Pelajau Village Office could be said to be good. So far, Pelajau Village Office officials have tried to carry out service procedures in accordance with the provisions, but the services provided need to be further improved, especially in terms of facilities and infrastructure that support services and timeliness of services and need to be supported by quality human resources. Factors that affect the quality of family card making services at Pelajau Village Office, Batumandi District, Balangan Regency, namely organization, leadership, abilities, and skills as well as continuous appreciation and recognition in fostering enthusiasm and work creation.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas, Pelayanan, Kartu Keluarga
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Nur Hikmah Salamiah
Date Deposited: 22 Feb 2023 04:06
Last Modified: 22 Feb 2023 04:06
URI: http://eprints.uniska-bjm.ac.id/id/eprint/11998

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