KUALITAS PELAYANAN PUBLIK PADA KANTOR DESA SUNGAI P`INANG KECAMATAN SUNGAI PINANG KABUPATEN BANJAR

Irmawati, Mery (2022) KUALITAS PELAYANAN PUBLIK PADA KANTOR DESA SUNGAI P`INANG KECAMATAN SUNGAI PINANG KABUPATEN BANJAR. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

The purpose of the study is to find out how the quality of public services in Sungai Pinang Village is and want to know the obstacles to the quality of public services at the Sungai Pinang Village Office The research method uses a qualitative approach with the type of descriptive research. Data collected by observation, interviews and documentation. The data analysis technique used in this study is a qualitative technique, namely an interactive analysis technique. The results show that the quality of public services at the Sungai Pinang Village Office, Sungai Pinang District, Banjar Regency can be assessed from five dimensions, namely Tangibel, Reliability, Responsiviness, Assurance, and Empathy. Factors that affect the quality of public services at the Sungai Pinang Village Office, Sungai Pinang District, Banjar Regency are internal and external factors that exist in the service process. With professional apparatus, the apparatus is able to serve service users properly and correctly in accordance with service standards. Researchers show that there are no service procedures available in the Sungai Pinang Village Office room, so there are still service users who do not know the requirements needed for their needs. That way service users will take care of their needs again and make service users become ineffective with time.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Improving the Quality of Public Services at the Sungai Pinang Village Office
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Mery Irmawati
Date Deposited: 22 Aug 2022 05:04
Last Modified: 22 Aug 2022 05:33
URI: http://eprints.uniska-bjm.ac.id/id/eprint/12029

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