PENERAPAN PRINSIP GOOD GOVERNANCE PADA PELAYANAN SURAT KETERANGAN FISKAL KANTOR SAMSAT BANJARMASIN II

Kiftiyah, Sarifah Marzdiatul (2022) PENERAPAN PRINSIP GOOD GOVERNANCE PADA PELAYANAN SURAT KETERANGAN FISKAL KANTOR SAMSAT BANJARMASIN II. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Penelitian ini bertujuan untuk memberikan gambaran tentang Penerapan Prinsip Good Governance Pada Pelayanan Surat Keterangan Fiskal di Kantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Banjarmasin II. Penelitian yang digunakan adalah deskriptif kualitatif. Sumber data penelitian yang digunakan adalah data primer dan data sekunder. Pengumpulan data dilakukan menggunakan teknik observasi, wawancara dan dokumentasi. Hasil penelitian yang dilakukan oleh peneliti dalam pelayanan surat keterangan fiskal di kantor Samsat Banjarmasin II dengan penerapan prinsip Good Governance yang meliputi prinsip partisipasi, prinsip supremasi hukum, prinsip transparansi, prinsip responsif, dan prinsip akuntabilitas guna memberikan pelayanan kepada masyarakat, pemberi pelayanan sudah cukup baik dalam hal komunikasi dengan masyarakat sebagai penerima layanan, namun demikian masih perlu untuk lebih ditingkatkan untuk memberikan pelayanan yang terbaik. Dikarenakan dalam penerapan prinsip good governance dalam pelayanan surat keterangan fiskal di Kantor Samsat Banjarmasin II tingkat kesadaran akan pelanggaran dan penyalahgunaan prosedur, serta kurangnya peran serta masyarakat dalam pelayanan This study aims to provide an overview of the Application of Good Governance Principles in Fiscal Certificate Services at the Office of the One Roof Manunggal Administration System (SAMSAT) Banjarmasin II. The research used is descriptive qualitative. Sources of research data used are primary data and secondary data. Data was collected using observation, interview and documentation techniques. The results of research conducted by researchers in the service of fiscal certificates at the Samsat Banjarmasin II office with the application of the principles of Good Governance which include the principle of participation, the principle of the rule of law, the principle of transparency, the principle of responsiveness, and the principle of accountability in order to provide services to the community, the service provider is quite good in terms of communication with the community as service recipients, however, it still needs to be further improved to provide the best service. Due to the application of good governance principles in the service of fiscal certificates at the Banjarmasin II Samsat Office, the level of awareness of violations and abuse of procedures, as well as the lack of community participation in services

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Prinsip Good Governance, Surat Keterangan Fiskal
Subjects: H Social Sciences > HJ Public Finance
Depositing User: Sarifah Marzdiatul Kiftiyah
Date Deposited: 09 Mar 2023 03:40
Last Modified: 09 Mar 2023 03:40
URI: http://eprints.uniska-bjm.ac.id/id/eprint/12452

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