PROSES PELAYANAN VERIFIKASI PENYALURAN DANA BANTUAN KEUANGAN PARTAI POLITIK DI BADAN KESATUAN BANGSA DAN POLITIK KABUPATEN KAPUAS

Sumarni, Aan (2022) PROSES PELAYANAN VERIFIKASI PENYALURAN DANA BANTUAN KEUANGAN PARTAI POLITIK DI BADAN KESATUAN BANGSA DAN POLITIK KABUPATEN KAPUAS. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Untuk mengetahui proses pelayanan verifikasi penyaluran dana bantuan keuangan partai politik di Badan Kesatuan Bangsa dan Politik Kabupaten Kapuas. Metode penelitian ini menggunakan pendekatan kualitatif, dengan pengumpulan data menggunakan wawancara, dokumentasi dan observasi dengan analisis data menggunakan triangulasi Miles dan Huberman. Hasil penelitian menunjukkan bahwa kualitas pelayanan pada Badan Kesatuan Bangsa dan Politik Kabupaten Kapuas masih rendah, karena masih terdapat kekurangan pada masing-masing dimensinya dan ada dimensi yang menghambat kualitas pelayanan yaitu dimensi Tangibles dan Reliability serta terdapat dimensi yang mendukung kualitas pelayanan verifikasi dana bantuan keuangan partai politik yaitu dimensi Responsivenes, Assurance dan Empathy. Kata kunci: proses pelayanan, verifikasi, Kesbangpol To know the process of verification services for the distribution of financial aid funds for political parties at the National and Political Unity Agency of Kapuas Regency. This research method uses a qualitative approach, with data collection using interviews, documentation and observations with data analysis using Miles and Huberman triangulation. The results show that the quality of service at the National Unity and Political Agency of Kapuas Regency is still low, because there are still deficiencies in each of its dimensions and there are dimensions that hinder service quality, namely the Tangibles and Reliability dimensions and there are dimensions that support the quality of verification services for political party financial aid funds, namely the Responsivenes, Assurance and Empathy dimensions. Keywords: service process, verification, Kesbangpol

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Keywords: service process, verification, Kesbangpol
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Aan Sumarni
Date Deposited: 27 Dec 2022 03:25
Last Modified: 27 Dec 2022 03:25
URI: http://eprints.uniska-bjm.ac.id/id/eprint/13949

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