Hanifah, Hanifah (2023) KINERJA PEGAWAI DALAM PELAYANAN PUBLIK DI KELURAHAN ALALAK SELATAN KECAMATAN BANJARMASIN UTARA. Diploma thesis, Universitas Islam Kalimantan MAB.
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Abstract
Kinerja pegawai yakni kunci keberhasilan dalam memberikan layanan publik. Untuk mengetahui kinerja pegawai dalam memberikan layanan publik di kelurahan Alalak Selatan kecamatan Banjarmasin Utara dilakukan penelitian. Penelitian ini memakai pendekatan kualitatif. Teknik pengumpulan data mengunakan wawancara dan dokumentasi. Analisis data analisismenggunakan analisis kualitatif dengan langkah koleksi data, reduksi data, penyajian data, dan penyimpulan. Hasil penelitian ini menunjukkan bahwa kinerja pegawai kelurahan Alalak Selatan termasuk kategori baik dilihat dari professional, proporsional, dan akuntabilitas. Kinerja disimak dari efisien dan efektif masih belum maksimal karena adanya kerlambatan dalam menyelesaikan pekerjaan yang diminta warga. Pelayanan publik yang diberikan sudah baik dilihat dari kemampuan SDM, sarana dan prasarana, dan bentuk jasa. Pegawai kelurahan hendaknya meningkatkan kinerja dalam memberikan layanan yang tepat waktu. Employee performance is the key to success in providing public services. To find out the performance of employees in providing public services in the South Alalak sub-district, North Banjarmasin sub-district, research was carried out. This study uses a qualitative approach. Data collection techniques using interviews and documentation. Analysis of data analysis uses qualitative analysis with steps of data collection, data reduction, data presentation, and conclusions. The results of this study indicate that the performance of the South Alalak sub- district employees is included in the good category in terms of professional, proportional, and accountability. Performance seen from efficiency and effectiveness is still not optimal due to delays in completing the work requested by residents. The public services provided have been good in terms of the ability of human resources, facilities and infrastructure, and the form of services. Sub-district employees should improve their performance in providing timely services.
Item Type: | Thesis (Diploma) |
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Uncontrolled Keywords: | Kinerja Pegawai, Pelayanan Publik Employee Performance, Public Service |
Subjects: | H Social Sciences > H Social Sciences (General) |
Depositing User: | Hanifah |
Date Deposited: | 09 Jan 2023 02:40 |
Last Modified: | 09 Jan 2023 02:40 |
URI: | http://eprints.uniska-bjm.ac.id/id/eprint/14297 |
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