KUALITAS PELAYANAN RAWAT INAP PADA PUSKESMAS BIRAYANG KECAMATAN BATANG ALAI SELATAN KABUPATEN HULU SUNGAI TENGAH

Nikmah, Aulia (2022) KUALITAS PELAYANAN RAWAT INAP PADA PUSKESMAS BIRAYANG KECAMATAN BATANG ALAI SELATAN KABUPATEN HULU SUNGAI TENGAH. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Tujuan penelitian yaitu untuk mengetahui gambaran Kualitas Pelayanan dan apa saja penghambat Kualitas Pelayanan Rawat Inap Puskemas Birayang Kecamatan Batang Alai Selatan. Metode penelitian menggunakan menggunakan Metode Pendekatan Kualitatif dengan Jenis Penelitian Deskriptif Kualitatif. Data dikumpulkan dengan observasi dan wawancara kepada 6 orang informan. Analisis data menggunakan Reduksi Data, Penyajian Data, dan Verifikasi Data. Hasil penelitian menunjukkan Kualitas Pelayanan Rawat Inap pada Puskesmas Birayang Kecamatan Batang Alai Selatan cukup berkualitas dari indikator Ketepatan Waktu, Akurasi Pelayanan, Kesopanan dan Keramahan, Tanggung Jawab, Kemudahan, Variasi Model Pelayanan, Pelayanan Pribadi, dan Kenyamanan, namun terdapat indikator yang masih belum berjalan secara optimal seperti Kelengkapan Sarana Pendukung dan Atribut Pendukung Pelayanan. Terdapat hambatan dalam pelayanan pada Puskesmas Birayang yaitu tenggat waktu tunggu mengambil obat lama, kelengkapan sarana pendukung yang masih kurang dan tidak digunakannya atribut pendukung pelayanan. The purpose of the study was to find out the description of Service Quality and what were the obstacles to the Quality of Inpatient Service at the Birayang Health Center, Batang Alai Selatan District. The research method uses a Qualitative Approach Method with a Qualitative Descriptive Research Type. Data were collected by observation and interviews with 6 informants. Data analysis uses Data Reduction, Data Presentation, and Data Verification. The results showed that the quality of inpatient services at the Birayang Health Center, Batang Alai Selatan District was of sufficient quality from the indicators of Timeliness, Service Accuracy, Politeness and Friendliness, Responsibility, Ease, Variations in Service Models, Personal Services, and Comfort, but there are indicators that are still not running. optimally, such as the Completeness of Supporting Facilities and Attributes of Supporting Services. There are obstacles in service at the Birayang Health Center, namely the waiting time for taking old drugs, the completeness of supporting facilities that are still lacking and the use of service support attributes.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas Pelayanan, Pelayanan Rawat Inap, Puskesmas. Quality of Service, Inpatient Services, Public Health Center.
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Aulia Nikmah
Date Deposited: 17 Jan 2023 01:48
Last Modified: 17 Jan 2023 01:48
URI: http://eprints.uniska-bjm.ac.id/id/eprint/14753

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