KEPUASAN MASYARAKAT TERHADAP PELAYANAN PADA KANTOR KEPALA DESA PAMARANGAN KIWA KECAMATAN TANJUNG KABUPATEN TABALONG

Risnawati, Risnawati (2023) KEPUASAN MASYARAKAT TERHADAP PELAYANAN PADA KANTOR KEPALA DESA PAMARANGAN KIWA KECAMATAN TANJUNG KABUPATEN TABALONG. Diploma thesis, Universitas Islam Kalimantan MAB.

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KEPUASAN MASYARAKAT TERHADAP PELAYANAN PADA KANTOR KEPALA DESA PAMARANGAN KIWA KECAMATAN TANJUNG KABUPATEN TABALONG-RISNAWATI-18120017_removed.pdf

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Abstract

The purpose of the study was to find out the description of community satisfaction with public services carried out by the Office of the Head of Pamarangan Kiwa Village, Tanjung District, Tabalong Regency. The research method used a quantitative approach with quantitative descriptive research. Data were collected using a questionnaire to 100 respondents. The sample was determined using the Slovin formula. Data analysis used the Community Satisfaction Index (IKM). The results showed that the service at the office of the Head of Pamarangan Kiwa Village, Tanjung District, Tabalong Regency in terms of public services obtained an IKM conversion result of 75.25. The performance of the service unit in service quality is "C" with the category of "POOR". The highest value from this research, namely the Cost/Tariff element, got a value of 92.25 with a quality value per element of 3.69 and the lowest value from this study, namely the Product Specification Element, got a value of 67.75 with an elemental value of 2.71.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kepuasan masyarakat, Pelayanan, Kantor Kepala Desa Pamarangan Kiwa.
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Risnawati Risnawati
Date Deposited: 17 Feb 2023 02:59
Last Modified: 17 Feb 2023 02:59
URI: http://eprints.uniska-bjm.ac.id/id/eprint/15214

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