Sistem Pelayanan Administrasi Pasien BPJS Di Ruangan Instalasi Gawat Darurat RSUD Ratu Zalecha

Putera, Muhammad Diva Eka (2023) Sistem Pelayanan Administrasi Pasien BPJS Di Ruangan Instalasi Gawat Darurat RSUD Ratu Zalecha. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pelayanan administrasi peserta BPJS di Instalasi Gawat Darurat RS Ratu Zalecha Martapura. Penelitian ini menggunakan analisis data deskriptif kualitatif, dimana peneliti memaparkan temuannya dari data subjek penelitian, yang diinterpretasikan dalam bentuk narasi argumentatif yang memberikan gambaran dan kesimpulan akhir penelitian. Hasil penelitian menunjukkan bahwa pelayanan administrasi peserta BPJS di Instalasi Gawat Darurat (IGD) RSUD Ratu Zalecha Martapura berdasarkan fungsi manajemen administrasi sebagai berikut: 1) Perencanaan, SDM yang tersedia belum mencapai batas potensi dan jumlah pegawai masih kurang. tidak sebanding. dengan jumlah pelayanan pasien; 2) Pengorganisasian, RSUD Ratu Zalecha Martapura masih kurang memperhatikan secara maksimal kompetensi sumber daya manusianya dan kurangnya koordinasi, komunikasi dan arahan sehingga mengalami kendala dalam hal pencapaian tujuan kegiatan yang telah dilakukan sebelumnya. berencana; 3) Aktivasi, prosedur administrasi di Instalasi Gawat Darurat (IGD) RSUD Ratu Zalecha baik untuk pasien umum maupun pasien peserta BPJS secara garis besar sama hanya perbedaannya pasien peserta BPJS harus melampirkan kartu BPJS dan surat rujukan dari Kesehatan Fasilitas 1 yang dapat mengikuti dalam waktu maksimal 3 x 24 jam. Pelayanan administrasi telah dilengkapi dengan infrastruktur yang memadai, namun jika tidak difungsikan secara maksimal untuk melayani pasien; 4) Controlling, setiap semester selalu dilakukan evaluasi terkait kepuasan pelanggan. The purpose of this study was to determine the administrative services of BPJS participants in the Emergency Room at Ratu Zalecha Martapura Hospital. This study uses descriptive qualitative data analysis, where the researcher describes his findings from the data of the research subjects, which are interpreted in the form of an argumentative narrative that provides an overview and final conclusion of the study. The results showed that the administrative services of BPJS participants in the Emergency Room (IGD) RSUD Ratu Zalecha Martapura were based on the following administrative management functions: 1) Planning, the available human resources had not reached the potential limit and the number of staff was not comparable. with the number of patient services; 2) Organizing, the Ratu Zalecha Martapura Regional General Hospital still does not pay maximum attention to the competence of its human resources and the lack of coordination, communication and direction so that it experiences obstacles in terms of achieving the goals of activities that have been previously planned; 3) Actuating, the administrative procedures in the Emergency Room (IGD) RSUD Ratu Zalecha for both general patients and BPJS participant patients are broadly the same, only that the difference is that BPJS participant patients must attach a BPJS card and a referral letter from Health Facilities 1 which can follow within a maximum of 3 x 24 hours. Administrative services have been equipped with adequate infrastructure, but if they are not functioned to the maximum extent possible to serve patients; 4) Controlling, every semester an evaluation is always carried out related to customer satisfaction.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Service,Administration,Ratu Zalecha Hospital
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Muhammad Diva Eka Putera
Date Deposited: 15 Jun 2023 01:47
Last Modified: 15 Jun 2023 01:47
URI: http://eprints.uniska-bjm.ac.id/id/eprint/16476

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