PENGARUH KUALITAS SUMBER DAYA MANUSIA DAN SARANA PENUNJANG TERHADAP KUALITAS PELAYANAN KESEHATAN (Studi Pada Vendor Pengelolaan Karyawan Positif Covid-19 PT Hasnur Riung Sinergi Se-Kalimantan Selatan)

Setyawan, Adhitya Chandra (2023) PENGARUH KUALITAS SUMBER DAYA MANUSIA DAN SARANA PENUNJANG TERHADAP KUALITAS PELAYANAN KESEHATAN (Studi Pada Vendor Pengelolaan Karyawan Positif Covid-19 PT Hasnur Riung Sinergi Se-Kalimantan Selatan). Masters thesis, Universitas Islam Kalimantan MAB.

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Abstract

Adhitya Chandra Setyawan Npm : 2009020089 This study entitled “The Influence of Human Resource Quality and Supporting Infrastructure on Health Service Quality at Vendor management of Covid-19 Positive Employees PT Hasnur Riung Sinergi South Kalimantan Area” under the guidance of Chief Advisor Sulastini and Advisory Member : M. Zainul. This study aims to examine the effect of the quality of human resources and supporting infrastructure on health service quality. The approach used in this research is a quantitative approach. The sample used in this study was 95 respondents who were all patients or employees of PT. Hasnur Riung Sinergi at South Kalimantan Province PT HRS site AGM Block 3 at Hulu Sungai Selatan regency and PT HRS site AGM Block 4 at Tapin regency which have tested positive for Covid-19 and are served by health vendors contracted by PT Hasnur Riung Sinergi, totaling 95 people. The research data were analyzed using multiple linear regression analysis techniques with the help of the SPSS version 25 program. The results of this study indicate that the quality of human resources and supporting infrastructure both partially and simultaneously has an effect on service quality, the better the quality of human resources and supporting facilities and infrastructure available at health vendors, the better the quality of vendor services. The quality of human resources in Health vendors contracted by PT. Hasnur Riung Sinergi and supporting infrastructure owned by vendors have a simultaneous effect on the quality of services provided by these vendors, the influence of the quality of human resources and infrastructure on service quality is 88.8% while the remaining 11.2% is influenced by other factors outside these two factors.

Item Type: Thesis (Masters)
Uncontrolled Keywords: kualitas sumber daya manusia, sarana prasarana, kualitas layanan, vendor kesehatan
Subjects: H Social Sciences > HA Statistics
Depositing User: Mustaghfiri Abdan
Date Deposited: 21 Aug 2023 05:32
Last Modified: 21 Aug 2023 05:32
URI: http://eprints.uniska-bjm.ac.id/id/eprint/17415

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