HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAAN PASIEN DI PUSKESMAS PEMURUS DALAM KOTA BANJARMASIN TAHUN 2O2O

Munawarah, Aulia (2020) HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAAN PASIEN DI PUSKESMAS PEMURUS DALAM KOTA BANJARMASIN TAHUN 2O2O. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Penelitian ini bertujuan mengetahui dan menganalisis hubungan pelayanan kesehatan terhadap kepuasan pasien. Desain penelitian yang digunakan adalah survey analitik dengan desain cross sectional. Populasi seluruh penduduk yang bertempat tinggal di Kelurahan pemurus dalam sebanyak 22.944 orang. Sampel dengan teknik random sampling didapat sebanyak 96 responden. Data dianalisa secara univariat dan bivariat dengan uji statistik chi square pada taraf kepecayaan 95%. Hasil penelitian diketahui bahwa paling banyak kepuasan pasien kategori puas (67,7%), kualitas pelayanan kehandalan kategori baik (7O,8%), ketanggapan kategori baik (74,O%), jaminan kategori baik (75,O%), empati kategori baik (72,9%) dan bukti fisik kategori baik (65,6%). Uji hipotesis diketahui hipotesis diterima yang berarti ada hubungan kualitas pelayanan kehandalan (p=O,OO5), ketanggapan (p=O,OO9), jaminan (p=O,OO7), empati (p=O,OO4) dan bukti fisik (p=O,OO3) dengan tingkat kepuasan pasien. Saran bagi petugas puskesmas untuk meningkatkan kualitas pelayanan khususnya berkenaan dengan fisik dengan menyediakan sarana kesehatan serta tempat pelayanan yang lebih baik. Objective research is to determine and analize relationship between service quality and patient satisfaction. Research included in survey analitic with cross sectional design. As population was overally resident who live in area Pemurus Dalam village as much as 22.944 residents. Sample technique worn random sampling as much as 96 respondents. Data analysis used univariate and bivariate. Hypothesis examine with chi square in confidence interval 95% degree. Result show that most of patients satisfaction in satisfied kategoric (67.7%), service quality most in dimension reliability was good kategoric (7O.8%), responsiveness was good kategoric (74.O%), assurance was good kategoric (75.O%), emphaty was good kategoric (72.9%) and tangible was good kategoric (65,6%). Hyphotesis test had been provided accepting hypothesis. It is mean there are significantly relationship batween service quality (reliability (p=O,OO5), responsiveness (p=O.OO9), assurance (p=O.OO7), emphaty (p=O.OO4), tangible (p=O.OO3)) and patient satisfaction. As advise for health official to improve the quality service especially with regard tangible dimension and also making more convenient facilities.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas Pelayanan, Dimensi Kehandalan, Ketanggapan, Jaminan, Empati, Bukti Fisik, Tingkat Kepuasan Pasien Service Quality, Dimension Of Reliability, Responsiveness, Assurance, Emphaty, Tangible, Patient Satisfaction
Subjects: R Medicine > R Medicine (General)
R Medicine > RA Public aspects of medicine
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Depositing User: Aulia Munawwarah
Date Deposited: 14 Oct 2020 03:26
Last Modified: 14 Oct 2020 03:26
URI: http://eprints.uniska-bjm.ac.id/id/eprint/2420

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