INOVASI PELAYANAN ADMINISTRASI KELURAHAN TERINTEGRASI (PALUI) DI KELURAHANAN KELAYAN LUAR KECAMATAN BANJARMASIN TENGAH KOTA BANJARMASIN

Aprian, Aprian (2020) INOVASI PELAYANAN ADMINISTRASI KELURAHAN TERINTEGRASI (PALUI) DI KELURAHANAN KELAYAN LUAR KECAMATAN BANJARMASIN TENGAH KOTA BANJARMASIN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Tujuan penelitian adalah untuk mengetahui gambaran penerapan Aplikasi Inovasi Pelayanan Administrasi Kelurahan Terintegrasi (PALUI) di Kelurahan Kelayan Luar Kecamatan Banjarmasin Tengah Kota Banjarmasin dan apa saja yang menjadi hambatan penerapan Aplikasi Inovasi Pelayanan Administrasi Kelurahan Terintegrasi (PALUI) di Kelurahan Kelayan Luar Kecamatan Banjarmasin Tengah Kota Banjarmasin. Metode penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan dengan observasi, wawancara dan dokumentasi kepada pegawai dan masyarakat Kelurahan Kelayan Luar. Analisis data dilakukan dengan analisis deskriftif kualitattif. Hasil penelitian menunjukkan bahwa penerapan Aplikasi Inovasi Pelayanan Administrasi Kelurahan Terintegrasi (PALUI) di Kelurahan Kelayan Luar Kecamatan Banjarmasin Tengah Kota Banjarmasin yang dianalisis dengan berdasarkan Relative Advantage (Keuntungan Relatif), Compatibility (Kompatibel), Complexity (Kompleksitas), Triability (Trialabilitas), Observability (Dapat diamati), masih belum terlaksana dengan optimal. Faktor yang menghambat penerapan Aplikasi Inovasi Pelayanan Administrasi Kelurahan Terintegrasi (PALUI) di Kelurahan Kelayan Luar Kecamatan Banjarmasin Tengah Kota Banjarmasin yang ditemukan peneliti meliputi yakni faktor teknologi/teknis, faktor kurangnya sosialisasi, dan faktor budaya masyarakat dalam penerapan Aplikasi Inovasi Pelayanan Administrasi Kelurahan Terintegrasi (PALUI) kepada masyarakat. The purpose of this research is to find out the description of the Innovation Of Integrated Village Administration Services (Palui) In Kelayan Luar Village Banjarmasin Central District, Banjarmasin City and what are the obstacles to the Innovation Of Integrated Village Administration Services (Palui) In Kelayan Luar Village Banjarmasin Central District, Banjarmasin City. The research method uses a qualitative approach to the type of descriptive research. Data was collected by observation, interview and documentation to the Kelayan Luar Village staff and community. Data analysis was performed with descriptive qualitative analysis. The results showed that the application of Integrated Administrative Service Innovation Application (PALUI) in Kelayan Luar Village Banjarmasin Central District, Banjarmasin City was analyzed based on Relative Advantage, Compatibility, Complexity, Triability, Observability (Can be observed), is still not implemented optimally. Factors that hinder the application of Integrated Village Administrative Service Innovation Application (PALUI) in Kelayan Luar Village, Central Banjarmasin District Banjarmasin City that researchers found include the technological / technical factors, the lack of socialization, and community cultural factors of the application of Integrated Village Administrative Service Innovation Application (PALUI) to the public.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: inovasi pelayanan, pelayanan publik service innovation, public service
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Aprian
Date Deposited: 16 Nov 2020 01:12
Last Modified: 16 Nov 2020 01:12
URI: http://eprints.uniska-bjm.ac.id/id/eprint/2760

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