INOVASI PELAYANAN SISTEM ANTRIAN BERBASIS ONLINE (STUDI DI RUMAH SAKIT UMUM DAERAH H.BADARUDDIN KASIM KABUPATEN TABALONG)

Rahmadanoor, Rizki (2020) INOVASI PELAYANAN SISTEM ANTRIAN BERBASIS ONLINE (STUDI DI RUMAH SAKIT UMUM DAERAH H.BADARUDDIN KASIM KABUPATEN TABALONG). Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Tujuan penelitian ini untuk mengetahui gambaran bagaimana Karakteristik Pelayanan Sistem Antrian Berbasis Online di Rumah Sakit Umum Daerah H.Badaruddin Kasim di Kabupaten Tabalong dan untuk mengetahui apa faktor pendukung dan penghambat sistem antrian berbasis online ini serta apa saja upaya dalam menangani faktor penghambat dari sistem antrian berbasis online di Rumah Sakit Umum Daerah H.Badaruddin Kasim di Kabupaten Tabalong. Metode penelitian ini menggunakan metode penelitian kualitatif dengan jenis deskriptif. Data yang dikumpulkan dengan menggunakan teknik kepustakaan, dokumentasi, dan wawancara kepada 2 (dua) orang informan. Analisis data menggunakan langkah-langkah pengumpulan data, reduksi data, penyajian data, dan penarikan data. Hasil penelitian menunjukkan bahwa karakteristik Inovasi Pelayanan Sistem Antrian Berbasis Online di Rumah Sakit Umum Daerah H.Badaruddin Kasim di Kabupaten Tabalong dengan menggunakan indikator Kesesuaian, Kemungkinan dicoba, Kemudahan diamati, Kerumitan dan Keuntungan Relatif. Sistem antrian online ini sudah berjalan dengan baik dimana masyarakat terbantu dengan adanya sistem ini agar tidak perlu berdesakan lagi dalam mengantri nomor antrian. The purpose of this study is to describe how the characteristics of online-based queuing system services at the H. Badaruddin Kasim Regional General Hospital in Tabalong Regency and to find out what are the supporting and inhibiting factors for this online-based queuing system and what are the efforts to deal with the inhibiting factors of the queuing-based system. online at the H.Badaruddin Kasim Regional General Hospital in Tabalong Regency. This research method uses qualitative research methods with descriptive types. The data were collected using literary techniques, documentation, and interviews with 2 (two) informants. Data analysis used the steps of data collection, data reduction, data presentation, and data collection. The results showed that the characteristics of the Online-Based Queuing System Service Innovation at the Regional General Hospital H. Badaruddin Kasim in Tabalong Regency were using indicators of Conformity, Possibility to Try, Ease of Observation, Complexity and Relative Advantage. This online queuing system has been running well where the community is helped by this system so that they don't have to jostle anymore in queuing queue numbers.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Inovasi, Pelayanan Sistem Antrian Berbasis Online, Rumah Sakit Inovation, Online Based Queue System Service, Hospital
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Rizki Rahmadanoor
Date Deposited: 02 Nov 2020 01:44
Last Modified: 02 Nov 2020 01:44
URI: http://eprints.uniska-bjm.ac.id/id/eprint/2878

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