KUALITAS PELAYANAN PUBLIK DI KANTOR DESA TAMUNIH KABUPATEN TANAH BUMBU

Ermydasari, Ermydasari (2020) KUALITAS PELAYANAN PUBLIK DI KANTOR DESA TAMUNIH KABUPATEN TANAH BUMBU. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

ERMYDASARI, NPM. 16120259. Skripsi 2020 “Kualitas Pelayanan Publik Di Kantor Desa Tamunih Kabupaten Tanah Bumbu”. Bimbingan Bapak Fakhsiannor selaku pembimbing utama dan Bapak Murdiansyah Herman selaku CO Pembimbing. Skripsi Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Politik Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin. Telah dilaksanakan penelitian tentang Kualitas pelayanan public di Kantor Desa Tamunih Kecamatan Kusan Hulu Kabupaten Tanah Bumbu. Penelitian ini bertujuan untuk mengetahui bagaimana kualitas pelayanan public di kantor desa Tamunih, Apa saja hambatan yang terjadi pada pelayanan di Kantor Desa Tamunih dan bagaimana upaya kantor Desa Tamunih dalam menjaga kualitas pelayanan public disana. Penelitian ini menggunakan metode penelitian deskriptig kualitatif. Responden yang digunakan adalah masyarakat dan pegawai di desa Tamunih. Hasil penelitian yang dilakukan di Desa Tamunih Kecamatan Kusan Hulu dengan menggunakan kesederhanaan, kejelasan dan kepastian, aman dan terbuka mengutamakan prosedur kerja, mengutamakan kemampuan aparatur agar menghasilkan pelayanan yang berkualitas. Faktor yang menjadi penghambat kualitas pelayanan di kantor desa Tamunih adalah beberapa fasilitas yang kurang dan beberapa pegawai yang ditemui masyarakat kurang memahami pekerjaan. Upaya yang dilakukan untuk memperbaiki kualitas pelayanan yaitu dengan mengoptimalkan sumber daya manusia dengan membuat aturan dalam memberikan pelayanan yang baik kepada masyarakat. ERMYDASARI, NPM. 16120259. Thesis 2020 "Quality of Public Services at the Tamunih Village Office in Tanah Bumbu Regency". Guidance Mr. Fakhsiannor as the main supervisor and Mr. Murdiansyah Herman as the CO supervisor. Thesis Department of Public Administration Faculty of Social and Political Sciences Kalimantan Islamic University Muhammad Arsyad Al Banjari Banjarmasin. A study was conducted on the quality of public services at the Tamunih Village Office, Kusan Hulu District, Tanah Bumbu Regency. This study aims to find out how the quality of public services in the Tamunih village office, What are the obstacles that occur in service at the Tamunih Village Office and how are the efforts of the Tamunih Village office in maintaining the quality of public services there. This study uses a qualitative descriptive research method. The respondents used were the community and employees in the village of Tamunih. The results showed that the quality of community services in Tamunih Village, Kusan Hulu District was carried out through services that were full of simplicity, clarity and certainty, safe and open by prioritizing the appropriateness of work guidelines, job suitability and apparatus work capability which in turn could realize quality and good service. Factors that hampered the quality of service in the Tamunih village office were some of the facilities that were lacking and some employees who were met by the community lacked understanding of work. Efforts are made to improve the quality of services, namely by optimizing human resources by making rules in providing good services to the community.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: kualitas pelayanan, pelayanan publik, desa tamunih service quality, public service, tamunih village
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Ermydasari
Date Deposited: 18 Nov 2020 03:18
Last Modified: 18 Nov 2020 03:18
URI: http://eprints.uniska-bjm.ac.id/id/eprint/2900

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