HUBUNGAN PENGETAHUAN DAN KUALITAS PELAYANAN KANAL PENDAFATARAN DENGAN TINGKAT KEPUASAN PESERTA JKN-KIS DI KANTOR BPJS KESEHATAN KABUPATEN BARITO KUALA TAHUN 2020

Nisa, Khairun (2020) HUBUNGAN PENGETAHUAN DAN KUALITAS PELAYANAN KANAL PENDAFATARAN DENGAN TINGKAT KEPUASAN PESERTA JKN-KIS DI KANTOR BPJS KESEHATAN KABUPATEN BARITO KUALA TAHUN 2020. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Permasalahan yang ada di Kantor BPJS Kesehatan Kabupaten Barito Kuala antara lain masih minimnya pengetahuan peserta tentang alur pendaftaran dan ketidak puasan peserta terhadap pelayanan kanal pendaftaran BPJS Kesehatan Barito Kuala. Data BPJS Kesehatan Kantor Cabang Banjarmasin pada 31 Januari_2020 jumlah peserta BPJS tercatat sebesar 1.053.088 orang dan mengalami peningkatan pada tanggal 21 Februari 2020 dengan jumlah peserta 1.058.319 orang. Penelitian ini merupakan penelitian analitik dengan pendekatan crosssectional.Populasi adalah semua peserta JKN-KIS di Kantor BPJS Kesehatan Kabupaten Barito Kuala dengan teknik pengambilan sampel secara Accidental Sampling sebanyak 98 responden. Instrument penelitian menggunakan kuesioner dan analisis data dengan chi-square. Berdasarkan hasil penelitian diperoleh tingkat kepuasan peserta JKN-KIS puas sebanyak 72 responden (73,5%) dan tidak puas sebanyak 26 responden (26,5%), pengetahuan baik sebanyak 40 responden (40,8%), pengetahuan cukup sebanyak 45 responden (45,9%) dan pengetahuan kurang sebanyak 13 responden (13,3%), kualitas baik sebanyak 72 responden (73,5%) dan kualitas kurang baik sebanyak 26 responden (26,5%). Ada hubungan pengetahuan dan kualitas pelayanan kanal pendaftaran dengan tingkat kepuasan peserta JKN-KIS di Kantor BPJS Kesehatan Kabupaten Barito Kuala tahun 2020. Diharapkan kepada peserta JKN-KIS lebih memahami pelayanan kanal pendaftaran sehingga dapat menikmati kemudahan pelayanan kanal dari pendaftaran, pembayaran iuran, dan mendapatkan informasi pelayanan kesehatan didapatkan. BPJS Health has developed facilities for the community to register themselves and family members as JKN-KIS participants through existing registration channels. BPJS Health Data Banjarmasin Branch Office on January 31, 2020 the number of BPJS participants was recorded at 1,053,O88 people and has increased on February 21, 2020 with the number of participants 1,058,319 people. The purpose of this study was to determine the relationship of knowledge and quality of service registration channels with JKN-KIS participant satisfaction levels at the BPito Office in Barito Kuala District in 2020. This research is an analyticstudy with crosssectional approach. The population was all JKN-KIS participants in the BPJS Health Office of Barito Kuala District with 98 espondents taking accidental sampling techniques. The research instrument used a questionnaire and data analysis with chi-square. Based on the results of the study, the JKN-KIS participant satisfaction level was 72 respondents (73.5%) and 26 respondents (26.5%) dissatisfied, 40 respondents (40.8%) good knowledge, 45 knowledge enough respondents (45.9%) and lack of knowledge as many as 13 respondents (13.3%), good quality as many as 72 respondents (73.5%) and poor quality as many as 26 respondents (26.5%). There was a correlation knowledge and the quality of services registration canal the level of satisfaction jkn-kis participants in the office of the district health bpjs barito kuala the year 2020 .It is expected that to participants jkn-kis to better understand canal services registration so that it can be enjoy the convenience of the services of the lap on canal , tuition , and get the information concerning health care service or.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Pengetahuan, Kualitas Pelayanan Kanal Pendaftaran, Tingkat Kepuasan Knowledge, Service Quality of Registration Channels, Level of Satisfaction
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Depositing User: Khairun Nisa
Date Deposited: 18 Nov 2020 06:53
Last Modified: 18 Nov 2020 06:53
URI: http://eprints.uniska-bjm.ac.id/id/eprint/3132

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