KUALITAS PELAYANAN DI KANTOR KECAMATAN MARTAPURA KABUPATEN BANJAR

HELMI, MUHAMMAD (2020) KUALITAS PELAYANAN DI KANTOR KECAMATAN MARTAPURA KABUPATEN BANJAR. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Tujuan penelitian adalah untuk mengetahui secara rinci bagaimana kualitas pelayanan di Kantor Kecamatan Martapura Kabupaten Banjar.Metode penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan dengan cara wawancara dan dokumentasi kepada informan yaitu masyarakat dan petugas pelayanan. Analisis data menggunakan pendekatan analisis data kualitatif, yaitu bersifat menggambarkan temuan hasil penelitian secara utuh dengan menggunakan dasar-dasar teori yang ada. Hasil penelitian menunjukkan pelayanan di Kantor Kecamatan Martapura yang diberikan belum maksimal sebagai contoh pembuatan KTP (Kartu Tanda Penduduk) karena tidak ada jaminan tepat waktu sehingga membuat pandangan kurang baik pada masyarakat.Mengingat fungsi utama pemerintah adalah melayani masyarakat, maka pemerintah perlu terus berupaya meningkatkan kualitas pelayanan.Efektivitas pelayanan public pada sistem pelyanan terpadu dikantor Kecamatan Martapura Kabupaten Banjar cukup baik. The purpose of the study was to find out in detail how the quality of service in the District Office of Martapura, Banjar Regency. The research method uses a qualitative approach to the type of descriptive research. Data was collected by interviewing and documenting informants namely the community and service personnel. Data analysis uses a qualitative data analysis approach, which is to describe the findings of the research as a whole by using the basics of existing theories. The results showed the service at the Martapura District Office provided was not optimal as an example of making a KTP (Identity Card) because there was no guarantee on time to make a bad view on the community. Considering that the main function of the government is to serve the community, the government needs to continuously strive to improve the quality of service. The effectiveness of public services in the integrated service system at the Martapura District office in Banjar Regency is quite good.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas Pelayanan Quality of Service
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Muhammad Helmi
Date Deposited: 02 Nov 2020 04:45
Last Modified: 02 Nov 2020 04:45
URI: http://eprints.uniska-bjm.ac.id/id/eprint/3148

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