Rahmah, Mardhia Jannati (2025) KUALITAS PELAYANAN PERPUSTAKAAN DAERAH DI KECAMATAN DAHA SELATAN KABUPATEN HULU SUNGAI SELATAN. Diploma thesis, UNIVERSITAS ISLAM KALIMANTAN MAB.
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Abstract
ABSTRAK Tujuan penelitian ini yaitu untuk mengetahui bagaimana kualitas pelayanan perpustakaan daerah di Kecamatan Daha Selatan Kabupaten Hulu Sungai Selatan dan untuk mengetahui apa saja faktor kendala dalam pelayanan perpustakaan daerah di Kecamatan Daha Selatan Kabupaten Hulu Sungai Selatan. Metode pada penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif. Data dikumpulkan dengan proses wawancara, observasi dan dokumentasi kepada pegawai serta masyarakat yang berkunjung ke perpustakaan daerah sebagai informan kunci. Teknik analisis data menggunakan Pengumpulan Data, Reduksi Data, Penyajian Data dan Menarik Kesimpulan. Hasil penelitian menunjukkan bahwa secara umum, fasilitas perpustakaan seperti meja, kursi, rak buku, dan sistem pencarian komputer telah tersedia, namun pemeliharaan sarana masih perlu ditingkatkan. Layanan pengelolaan koleksi berjalan konsisten, meskipun sistem informasi belum optimal. Petugas menunjukkan respons cepat dan tepat dalam melayani pengunjung serta memiliki kompetensi yang baik dalam menyampaikan informasi. Sikap ramah dan peduli juga ditunjukkan terhadap seluruh pengunjung, meski fasilitas aksesibilitas bagi penyandang disabilitas masih terbatas. Adapun kendala utama dalam pelayanan meliputi sistem informasi yang belum maksimal, keterbatasan anggaran dalam pengelolaan dan pembaruan koleksi, serta sarana dan prasarana yang memerlukan peremajaan. Temuan ini menunjukkan perlunya peningkatan sistem informasi, penambahan anggaran, dan perbaikan fasilitas guna mendukung pelayanan perpustakaan yang lebih baik dan inklusif. Kata Kunci : Kualitas Pelayanan, Perpustakaan. ABSTRACT The purpose of this study was to determine the quality of regional library services in Daha Selatan District, Hulu Sungai Selatan Regency and to determine what are the constraints in regional library services in Daha Selatan District, Hulu Sungai Selatan Regency. The method in this study used a descriptive method with a qualitative approach. Data were collected through interviews, observations and documentation to employees and the public who visited the regional library as key informants. Data analysis used Data Collection, Data Reduction, Data Presentation and Drawing Conclusions. The results of the study showed that in general, library facilities such as tables, chairs, bookshelves, and computer search systems were available, but maintenance of facilities still needed to be improved. Collection management services run consistently, although the information system is not yet optimal. Officers show a quick and precise response in serving visitors and have good competence in conveying information. A friendly and caring attitude is also shown towards all visitors, although accessibility facilities for people with disabilities are still limited. The main obstacles in service include an information system that is not yet optimal, limited budget in managing and updating collections, and facilities and infrastructure that need rejuvenation. These findings indicate the need for improved information systems, additional budgets, and improved facilities to support better and more inclusive library services. Keywords: Service Quality, Library.
| Item Type: | Thesis (Diploma) |
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| Uncontrolled Keywords: | Kualitas Pelayanan, Perpustakaan. |
| Subjects: | J Political Science > J General legislative and executive papers |
| Depositing User: | Mardhia Jannati Rahmah |
| Date Deposited: | 09 Dec 2025 03:08 |
| Last Modified: | 09 Dec 2025 03:09 |
| URI: | http://eprints.uniska-bjm.ac.id/id/eprint/32032 |
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