Purnama, Yeyen (2025) HUBUNGAN KUALITAS MUTU DENGAN KEPUASAN PASIEN RAWAT JALAN DI KLINIK UTAMA SETARA KAB. BARITO KUALA TAHUN 2024. Diploma thesis, UNIVERSITAS ISLAM KALIMANTAN MAB.
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Abstract
Berdasarkan hasil wawancara dengan beberapa pasien di Klinik Utama Setara ada ada beberapa yang perlu perhatian lebih terkait sarana prasarana seperti kursi, toilet, ruang laktasi, dan ruang bermain anak. Selain itu, tarif pelayanan yang sedikit lebih mahal dan prosedur yang dianggap berbelit-belit juga menjadi perhatian. Tujuan penelitian untuk mengetahui hubungan kualitas mutu dengan kepuasan pasien rawat jalan di Klinik Utama Setara Kab. Barito Kuala Tahun 2024. Metode penelitian penelitian kuantitatif dengan desain cross-sectional. Populasi dalam penelitian pasien rawat jalan yang melakukan pemeriksaan kesehatan di Klinik Utama Setara satu tahun yaitu sebanyak 4418 pasien, teknik yang digunakan purposive sampling, jumlah sampel sebanyak 98 responden menggunakan kuesioner. Uji analisis Chi square. Hasil penelitian didapatkan kepuasan pasien mayoritas puas sebesar 69 responden (70,4%). Kualitas mutu pelayanan didapatkan sebagian besar daya tanggap baik sebanyak 90 responden (91,8%), bukti fisik baik sebanyak 79 responden (80,6%), kehandalan baik sebanyak 77 responden (78,6%), jaminan baik sebanyak 90 responden (91,8%), dan empati baik sebanyak 79 responden (80,6%). Ada hubungan, bukti fisik ((p 0,006<0,05), kehandalan (p 0,000<0,05), jaminan (p 0,047<0,05), dan empati (p 0,000<0,05) dengan kepuasan pasien rawat jalan di Klinik Utama Setara tahun 2024. Tidak ada hubungan kualitas mutu daya tanggap (p 0,231>0,05) dengan kepuasan pasien rawat jalan di Klinik Utama Setara tahun 2024. Disarankan Klinik Utama Setara untuk meningkatkan kualitas pelayanan perlu melakukan evaluasi rutin terhadap hasil survei kepuasan masyarakat serta penambahan sarana prasarana fasilitas. There are some that need more attention regarding infrastructure such as chairs, toilets, lactation rooms and children's playrooms. Apart from that, service rates that are slightly more expensive and procedures that are considered complicated are also a concern. The aim of the research was to determine the relationship between quality and outpatient satisfaction at the Main Clinic Setara Kab. Barito Kuala Year 2024. Research method is quantitative research with a cross-sectional design. The population in the study of patients who underwent health checks at the Main Clinic for one year was 4418 patients, the technique used was purposive sampling g, the sample size was 98 respondents using a questionnaire. Chi square analysis test. The results of the study showed that the majority of patient satisfaction was satisfied with 69 respondents (70.4%). The quality of service quality was mostly good responsiveness with 90 respondents (91.8%), good physical evidence with 79 respondents (80.6%), good reliability with 77 respondents (78.6%), good assurance with 90 respondents (91.8%), and good empathy with 79 respondents (80.6%). There is a relationship between physical evidence (p 0.006 <0.05), reliability (p 0.000 <0.05), assurance (p 0.047 <0.05), and empathy (p 0.000 <0.05) with outpatient satisfaction at the Setara Main Clinic in 2024. There is no relationship between responsiveness quality (p 0.231>0.05) with outpatient satisfaction at the Setara Main Clinic in 2024. It is recommended that the Main Setara Clinic to improve the quality of service needs to carry out regular evaluations of the results of community satisfaction surveys and additional facilities and infrastructure.
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | kualitas mutu pelayanan, kepuasan |
| Subjects: | R Medicine > R Medicine (General) |
| Depositing User: | UPT PPJ |
| Date Deposited: | 12 Jan 2026 01:56 |
| Last Modified: | 12 Jan 2026 01:56 |
| URI: | http://eprints.uniska-bjm.ac.id/id/eprint/32142 |
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