ANALISIS PENINGKATAN KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT DI BIDANG ADMINISTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BANJARMASIN

ASTUTI, ANDIYANI (2020) ANALISIS PENINGKATAN KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT DI BIDANG ADMINISTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BANJARMASIN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Tujuan Penelitian Adalah Untuk mengetahui bagaimana peningkatan kualitas pelayanan publik terhadap kepuasan masyarakat di Bidang Administrasi Kependudukan di Dinas Kependudukan dan Pencatatan Sipil Kota Banjarmasin dan serta Untuk mengetahui apa saja dan upaya dalam Peningkatan Kualitas Pelayanan terhadap kepuasan masyarakat di Bidang Administrasi Kependudukan di Dinas Kependudukan dan Pencatatan Sipl Kota Banjarmsin. Metode Penelitian ini menggunakan pendekatan Kualitatif dengan menggunakan jenis penelitian deskriptif. Teknik data ini dikumpulkan dengan cara melakukan observasi, wawancara kepada empat orang informan, dan dokumentasi. Sampel yang ditentukan dengan menggunakan teknik sampling purposive. Analisis data menggunakan metode pengumpulan data, redukdi data, penyajian data, dan penarikan kesimpulan data. Hasil penelitan menunjukan bahwa Peningkatan Kualitas Pelayanan Terhadap kepuasan Masyarakat di Bidang Administrasi Kependudukan dan Pencatatatn Sipil Kota Banjarmasin peningkatan kualitas pelayanan sudah berjalan dengan baik dengan melunculkan banyak inovasi-inovasi yang baru untuk mempercepat proses pelayanan dan mempermudah masyarakat dalam menyelesaikan proses layanan, tetapi masih ada saja kekurangan dan faktor penghambat dalam peningkatan kualitas pelayanan terhadap kepuasan masyarakat di bidang Administrasi Kependudukan di Dinas Kependudukan dan Pencatatan Sipil Kota Banjrmasin. The purpose of the research is to know the overview of how the analysis of the quality of service improvement on public satisfaction in the area of population administration in the Department of Population and Civil registration of Banjarmasin, any efforts and barriers In improving the quality of service to the satisfaction of people in the area of population administration in the Department of Population and Civil registration of Banjarmasin. The research method of using qualitative approach with this type of research is Descriptive. Data is collected by performing observations, interviews, and documentation to an informant. Samples were determined by using the Purposive Sampling technique. Data analysis uses data that has been obtained from observations, interviews, and documentation and performs elections to the results obtained.The results showed that the improvement of service quality to the public satisfaction in the population administration in the Department of Population and Civil registration of Banjarmasin City improved quality of service has been running well By raising innovations that are new to accelerate service and ease the community in conducting the service process. But there are still shortcomings such as infrastructure and human resources are still lacking. Thus, to support the excellent service then to better provide the facility of less infrastructure or damaged facilities replaced immediately for common interest. By adding employees can facilitate and accelerate existing services but in recruiting new officers must match what is necessary and regret with the skills needed.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas Pelayanan, Kepuasan Masyarakat Quality of Service, Community Satisfaction.
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Andiyani Astuti
Date Deposited: 13 Nov 2020 01:14
Last Modified: 13 Nov 2020 01:14
URI: http://eprints.uniska-bjm.ac.id/id/eprint/3238

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