KUALITAS PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KANTOR KECAMATAN BANJARMASIN TENGAH KOTA BANJARMASIN

Lisdawati, Lisdawati (2020) KUALITAS PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KANTOR KECAMATAN BANJARMASIN TENGAH KOTA BANJARMASIN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Lisda Wati, 16.12.0054, 2019, “Kualitas Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kantor Kecamatan Banjarmasin Tengah Kota Banjarmasin” ”Pembimbing 1 Normajatun, Pembimbing 2. Fakhsiannor Tujuan penelitian adalah mengetahui kualitas Pelayanan Administrasi Terpadu kecamatan (PATEN) Kecamatan Banjarmasin Tengah dan mengetahui faktor penghambat pelaksanaan pelayanan publik di kantor Kecamatan Banjarmasin Tengah Kota Banjarmasin. Metode penelitian menggunakan pendekatan kualitatif, berdasarkan permasalahan yang di ajukan dalam penelitian lebih mengutamakan menggambarkan dan mengungkapkan sebuah peristiwa, aktifitas, sikap, kepercayaan. Jenis penelitian yang digunakan adalah penelitian deskriptif. Hasil penelitian dapat disimpulkan bahwa Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kantor Kecamatan Banjarmasin Tengah adalah cukup berkualitas dilihat dari indikator penilaian yaitu: faktor Tangibels (Berwujud), Reliability (Kehandalan), Responsiveness (Respon/ketanggapan), Assurance (Jaminan), dan Emphaty (Empati). Faktor penghambat pelaksanaan pelayanan publik di kantor Kecamatan Banjarmasin Tengah adalah berkas permohonan yang diserahkan oleh warga atau masyarakat atau peminta layanan tidak lengkap dan tidak memenuhi persyaratan yang menjadi hambatan bagi. pemberi layanan atau staf/petugas Pelayanan Administrasi Terpadu Kecamatan (PATEN) Kecamatan Banjarmasin Tengah. Saran diharapkan agar kedepannya petugas dapat lebih meningkatkan kualitas pelayanan yang di diberikan kepada masyarakat pada unit layanan Pelayanan Administrasi Terpadu Kecamatan (PATEN) Kecamatan Banjarmasin Tengah Kota Banjarmasin. Agar warga atau masyarakat atau peminta layanan melengkapi berkas dan tmemenuhi persyaratan juka ingin mendapatkan pelayanan di Pelayanan Administrasi Terpadu Kecamatan (PATEN) Kecamatan Banjarmasin Tengah Kota Banjarmasin. Lisda Wati, 16.12.0054, 2019, "Quality of Integrated District Administrative Services (PATEN) in the Central Banjarmasin District Office in Banjarmasin City" "Advisor 1 Normajatun, Advisor 2. Fakhsiannor The purpose of this study was to determine the quality of Integrated Administrative Services of the sub-district (PATEN) of Central Banjarmasin District and determine the inhibiting factors for the implementation of public services in the Banjarmasin Central District office in Banjarmasin City. The research method uses a qualitative approach, based on the problems raised in the research, preferring to describe and express an event, activity, attitude, belief. This type of research is descriptive research. The results of the study can be concluded that the Integrated District Administrative Services (PATEN) in the Central Banjarmasin District Office are of sufficient quality in terms of the assessment indicators, namely: Tangibels factor, Reliability, Responsiveness, Assurance, and Assurance, and Emphaty (Empathy). The inhibiting factor for the implementation of public services in the Central Banjarmasin Sub-district office is that the application file submitted by residents or the community or the requestor of the service is incomplete and does not meet the requirements that become obstacles to. service providers or staff / officers of the Central Banjarmasin District Integrated Administration Service (PATEN). Suggestions are expected that in the future officers can further improve the quality of services provided to the public at the Integrated Administrative Service Unit (PATEN) of Banjarmasin Tengah District, Banjarmasin City. So that residents or the public or service requesters complete the files and meet the requirements if they want to get services at the Integrated District Administrative Service (PATEN), Banjarmasin Tengah District, Banjarmasin City.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas, PATEN, Kecamatan Quality, PATENT, District
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Lisdawati
Date Deposited: 09 Nov 2020 01:51
Last Modified: 09 Nov 2020 01:51
URI: http://eprints.uniska-bjm.ac.id/id/eprint/3296

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