ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR KECAMATAN BANJARMASIN TENGAH

Asri, Hairunnisa (2020) ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR KECAMATAN BANJARMASIN TENGAH. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

HAIRUNNISA ASRI, NPM. 16120190 “Analisis kualitas pelayanan publik di Kantor Kecamatan Banjarmasin Tengah ”. Bimbingan Bapak Drs.H.Abdul Wahid, M.AP sebagai pembimbing utama dan Bapak Drs.H.Deli Anhar,M.AP sebagai Co pembimbing. Tujuan penelitian adalah untuk mengetahui gambaran Analisis Kualitas Pelayanan Publik, apa saja yang menjadi Hambatan Analisis Kualitas Pelayanan Publik dan Upaya apa saja untuk mengatasi Hambatan Analisis Kualitas Pelayanan Publik di Kantor Kecamatan Banjarmasin Tengah. Metode penelitian menggunakan pendekatan kualitatif dengan jenis penelitian Deskriptif data dikumpulkan dengan Observasi, wawancara dan dokumentasi kepada orang informan. Analisis data menggunakan Reduksi data, Interpretasi dan Penarikan kesimpulan. Hasil penelitian menunjukan Indikator Tangibel, Reliability, Responsiviness, Assurance dan emphaty. Namun ada indikator yang belum berjalan sesuai dengan keinginan masyarakat, antara lain mengenai kenyamanan tempat pelayanan serta fasilitas untuk penyandang disabilitas, Kurang nya fasilitas internet, Dan kurang nya fasilitas pendingin ruangan seperti kipas angin dan AC. Adapun cara mengatasinya lebih diperbanyak lagi jaringan internet agar masyarakat yang sedang berurusan juga mudah menggunakan nya tanpa ada halangan dan juga bias menambahkan fasilitas untuk disabilitas, kemudian sebaiknya menambahkan sarana dan prasarana berupa AC di ruangan pelayanan untuk masyarakat agar merasa nyaman saat berurusan dan tidak segan untuk berusrusan lagi. HAIRUNNISA ASRI, NPM. 16120190 "Analysis of the quality of public services in the Central Banjarmasin District Office". Guidance of Drs.H.Abdul Wahid, M.AP as the main supervisor and Mr. Drs.H.Deli Anhar, M.AP as Co-supervisor. The purpose of this research is to find out the description of Analysis of Public Service Quality, what are the Barriers to Analysis of Public Service Quality and any Efforts to overcome the Barriers to Analysis of Public Service Quality at the Central Banjarmasin District Office. The research method uses a qualitative approach to the type of research Descriptive data collected by observation, interviews and documentation to informants. Data analysis using data reduction, interpretation and conclusion drawing. The results showed Tangible Indicators, Reliability, Responsiviness, Assurance and empathy. However, there are indicators that have not yet worked in accordance with the wishes of the community, including the convenience of service places and facilities for persons with disabilities, the lack of internet facilities, and the lack of air conditioning facilities such as fans and air conditioners. As for how to overcome it, the internet network is more multiplied so that people who are dealing are also easy to use without obstacles and can also add facilities for disabilities, then it is better to add facilities and infrastructure in the form of air conditioners in service rooms for the community to feel comfortable when dealing and not hesitate to get more business.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: pelayanan publik, kualitas pelayanan publik. public services, quality of public services.
Subjects: J Political Science > JA Political science (General)
Depositing User: Hairunnisa Asri
Date Deposited: 13 Nov 2020 03:04
Last Modified: 13 Nov 2020 03:04
URI: http://eprints.uniska-bjm.ac.id/id/eprint/3358

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