ANALISIS KINERJA PEGAWAI TERHADAP KUALITAS PELAYANAN DI DINAS PENDIDIKAN KOTA BANJARMASIN

Laila, Noor (2020) ANALISIS KINERJA PEGAWAI TERHADAP KUALITAS PELAYANAN DI DINAS PENDIDIKAN KOTA BANJARMASIN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Latar belakang penelitian ini dilakukan, dikarenakan peranan kinerja pegawai mempunyai pengaruh yang sangat besar terhadap Pelayanan yang berkualitas di Dinas Pendidikan Kota Banjarmasin. Tujuan penelitian ini dimaksudkan untuk mengetahui bagaimana kinerja pegawai terhadap kualitas Pelayanan di Dinas Pendidikan Kota Banjarmasin Metode penelitian Penelitian deskriptif-korelational artinya peneliti berusaha menggambarkan dan kemudian mencoba menghubungkan adanya kaitan antara variabel independen terhadap variabel dependen. Hasil penelitian, menunjukkan kinerja pegawai berhasil secara signifikan, ada 52.63 % responden setuju kesungguhan pegawai dalam memberikan pelayanan kepada masyarakat; ada 50.88 % responden setuju kesiapan pegawai dalam membantu dan melayani masyarakat sudah cukup baik dan bijaksana; ada 56.14 % responden setuju pengetahuan pegawai dalam memberikan pelayanan kepada masyarakat sudah cukup memadai; dan ada 57.90 % responden setuju Sikap sopan pegawai dalam menjalankan pekerjaan sehari-hari, dinilai sudah cukup baik. Faktor yang menjadi hambatan, yaitu : adanya aturan yang saling bertentangan; adanya aturan yang kurang jela; kecakapan pegawai tidak sesuai dengan tugas yang diberikan; kurangnya sarana dan prasarana yang ada; kurang jelasnya sistem penghargaan yang diberikan; kurangnya kewenangan yang diberikan dalam memberikan pelayanan public; dan kurangnya kerja sama antar pegawai dalam memberikan Pelayanan. Upaya yang dilakukan, yaitu: membuat program dan kegiatan sesuai dengan visi, misi dan strategi yang didasarkan pada prinsip-prinsip good governance, diDinas Pendidikan Kota Banjarmasin. The background of this research was conducted, because the role of employee performance has a very big influence on quality services in the Banjarmasin City Education Office. The purpose of this study is intended to determine how the performance of employees on service quality in the Banjarmasin City Education Office Research method This descriptive-correlational research means that the researcher tries to describe and then tries to connect the relationship between the independent variable and the dependent variable. The results showed that the employee's performance was successful significantly, 52.63% of the respondents agreed that the employees were serious in providing services to the community; 50.88% of respondents agreed that the readiness of employees in helping and serving the community was good and wise; There are 56.14% of respondents agree that the knowledge of employees in providing services to the community is sufficient; and there are 57.90% of respondents agree that the polite attitude of employees in carrying out their daily work is considered good enough. The factors that become obstacles, namely: the existence of conflicting rules; lack of clarity of rules; employee skills are not in accordance with the assigned task; lack of existing facilities and infrastructure; lack of clarity about the reward system given; lack of authority given in providing public services; and lack of cooperation between employees in providing services. Efforts made, namely: making programs and activities in accordance with the vision, mission and strategy based on the principles of good governance, at the Banjarmasin City Education Office.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Analisis Kinerja, Kualitas Pelayanan Performance Analysis, Service Quality
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Noor Laila
Date Deposited: 16 Nov 2020 03:35
Last Modified: 16 Nov 2020 03:35
URI: http://eprints.uniska-bjm.ac.id/id/eprint/3401

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