KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN KECAMATAN ALUH-ALUH KABUPATEN BANJAR

Nufus, Aidatun (2020) KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN KECAMATAN ALUH-ALUH KABUPATEN BANJAR. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Kualitas Pelayanan Administrasi Kependudukan Kecamatan Aluh-Aluh Kabbupaten Banjar. Tujuan penelitian ini adalah untuk mengetahui kualitas pelayanan administrasi kependudukan kecamatan aluh-aluh kabupaten banjar. Metode penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif kualitatif. Data dikumpulkan dengan wawancara mendalam, observasi dan dokumen kepadda orang informan. Sampel ditentukan dengan menggunkan teknik observasi. Analisis data menggunnakan redukasi data dan penyajian data. Hasil Penelitian menunjukan bahwa Kualitas Pelayanan Administrasi Kependudukan Kecamatan Aluh-Aluh Kabupaten Banjar sudah diterapkan dimensi Tangiable,, Reliability, Responsiviness, Assurance dan Emphaty berserta indikatornya. Namun ada beberapa hambatan indikator yang belum selesai dengan keinginan masyarakat penggunna layanan, antara lain kurangnya kesadaran penyediaan layanan dan kurangnya pasilitas penunjang kenyamannan pelayanan publik seperti meja menulis, tempat duduk seperti lemari penyimooannan berkas. Sehingga berpengaruhh kepada Kualitas Pelayanan Administrasi Kependudukan Kecamatan Aluh-Aluh Kabupaten Banjar. Quality of Population Administration Service in Aluh-Aluh District, Banjar Regency. The purpose of this study was to determine the quality of population administration services in Aluh-Aluh sub-district, Banjar district. The research method used a qualitative approach with qualitative descriptive research. Data were collected by in-depth interviews, observations and documents to informants. The sample is determined using observation techniques. Data analysis used data reduction and data presentation. The results showed that the Quality of Population Administration Service in Aluh-Aluh Subdistrict, Banjar Regency has been applied the dimensions of Tangiable, Reliability, Responsiveness, Assurance and Emphaty along with its indicators. However, there are several indicator barriers that have not been resolved with the desires of the public who use services, including a lack of awareness of service provision and a lack of facilities to support the comfort of public services such as writing desks, seating such as file storage cabinets. So that it affects the Quality of Population Administration Service in Aluh-Aluh District, Banjar Regency.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas Pelayanan Administrasi Quality of Population Administration Keywords: Quality of Population Administration
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Aidatun Nufus
Date Deposited: 20 Nov 2020 02:18
Last Modified: 20 Nov 2020 02:18
URI: http://eprints.uniska-bjm.ac.id/id/eprint/3527

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