PELAYANAN ADMINISTRASI SURAT IZIN MENGEMUDI (KASUS KANTOR SAT LANTAS KABUPATEN BALANGAN)

Wismoyo, Adi (2021) PELAYANAN ADMINISTRASI SURAT IZIN MENGEMUDI (KASUS KANTOR SAT LANTAS KABUPATEN BALANGAN). Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Latar belakang penelitian ini dilakukan, kerana Kualitas Kinerja Kepolisian Terhadap Pelayanan Administrasi Surat Izin Mengemudi (SIM) Di Kantor Sat Lantas Kabupaten Balangan , masih diragukan kecepatan pelayanannya kemasyarakat. Tujuan penelitian ini dimaksudkan untuk mengetahui bagaimana Kualitas Kinerja Kepolisian Terhadap Pelayanan Administrasi Surat Izin Mengemudi (SIM) Di Kantor Sat Lantas Kabupaten Balangan. Manfaat penelitian diharapkan berguna untuk mengembangkan konsep Kualitas Kinerja Kepolisian, khususnya bagiaan Kantor Sat Lantas yang berwenang menangani pelayanan penerbitan administrasi Surat Izin Mengemudi (SIM) Di Kabupaten Balangan. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian deskriptif-korelational. Penelitian deskriptif-korelational artinya peneliti berusaha menggambarkan dan kemudian mencoba menghubungkan adanya kaitan antara variabel independen (masyarakat) terhadap variabel dependen (anggota keplosian). Hasil penelitian, menemukan bukti yang cukup signifikan, artinya kualias kinerja kepolisian dalam memberikan pelayanan administrasi Surat Izin Mengemudi (SIM) Di Kantor Sat Lantas Kabupaten Balangan, berdasarkan kualitas pelayanan, sarana dan prasarana, dan kinerja kepolisian di bagian Lantas Kabupaten Balangan, mendapat nilai interval 7,65 %, yang artinya “Memuaskan”. Dan ini masih bisa ditngkatkan menjadi lebih memuaskan. The background of this research was that, due to the Quality of Police Performance Against Administrative Services for a Driving License (SIM) at the Balangan Regency Sat Lantas Office, the speed of service to the community was doubtful. The purpose of this study was intended to find out how the Quality of Police Performance Against Administrative Services for a Driving License (SIM) at the Balangan Regency Sat Lantas Office. The benefit of the research is expected to be useful in developing the concept of the Quality of Police Performance, especially for the Sat Lantas Office which has the authority to handle the issuance of administrative services for Driving License (SIM) in Balangan Regency. The research method used in this research is descriptive-correlational research method. Descriptive-correlational research means the researcher tries to describe and then tries to relate the existence of a link between the independent variable (the community) and the dependent variable (the disciplinary member). The results of the study, found significant evidence, meaning that the quality of police performance in providing administrative services Driving License (SIM) at the Balangan Regency Sat Lantas Office, based on the quality of services, facilities and infrastructure, and the performance of the police force in the Lantas section of Balangan Regency, received interval values 7.65%, which means "Satisfying". And this can still be improved to be more satisfying.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas Kinerja Karyawan, Pelayanan Administrasi Quality of Employee Performance, Administrative Services
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Adi Wismoyo
Date Deposited: 11 Jan 2021 02:35
Last Modified: 11 Jan 2021 02:35
URI: http://eprints.uniska-bjm.ac.id/id/eprint/4004

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