KINERJA PEGAWAI DALAM MEMBERIKAN PELAYANAN PUBLIK PADA KANTOR SAMSAT PENDAPATAN DAERAH KABUPATEN KUALA KAPUAS

Aspani, Aspani (2021) KINERJA PEGAWAI DALAM MEMBERIKAN PELAYANAN PUBLIK PADA KANTOR SAMSAT PENDAPATAN DAERAH KABUPATEN KUALA KAPUAS. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Latar belakang penelitian ini dilakukan, dikarenakan Kinerja Pegawai di Kantor Samsat Kabupaten Kuala Kapuas mempunyai pengaruh yang cukup besar dalam memberikan Pelayanan Publik. Tujuan penelitian ini dimaksudkan untuk mengetahui bagaimana pengaruh Kinerja Pegawai Dalam Pelayanan Publik di Kantor Samsat Kabupaten Kuala Kapuas. Manfaat penelitian diharapkan berguna untuk mengembangkan konsep Kinerja Pegawai Dalam Pelayanan Publik di Kantor Samsat Kabupaten Kuala Kapuas. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian deskriptif-korelational. Penelitian deskriptif-korelational artinya peneliti berusaha menggambarkan dan kemudian mencoba menghubungkan adanya kaitan antara variabel independen (masyarakat) terhadap variabel dependen (pegawai). Hasil penelitian, menemukan bukti yang cukup signifikan, artinya lebih dari 60 % responden membenarkannya bahwa kinerja pegawai dalam pelayanan publik di Kantor Samsat Kabupaten Kuala Kapuas, cukup memuaskan. Hal ini didukung oleh bukti penelitian yang menyebutkan; ada 61.40 persen responden menyatakan setuju, bahwa Penampilan pegawai Kantor Samsat Kabupaten Kuala Kapuas, dinilai sudah cukup baik; ada 63.16 persen responden menyatakan setuju, bahwa sikap pegawai yang selalu menjaga dan memelihara kepentingan publik telah berpengaruh terhadap pengeluaran anggaran daerah; dan ada 68.42 persen responden menyatakan setuju, bahwa sikap pegawai Samsat yang selalu menjaga dan memelihara kepentingan masyarakat sangat berpengaruh terhadap pelayanan publik The background of this research was carried out, because the Performance of Employees in the Samsat Office in Kuala Kapuas Regency had a considerable influence in providing Public Services. The purpose of this study was intended to determine how the effect of Employee Performance in Public Services at the Samsat Office in Kuala Kapuas Regency. The benefits of the research are expected to be useful for developing the concept of Employee Performance in Public Services at the Samsat Office in Kuala Kapuas Regency. The research method used in this research is descriptive-correlational research method. Descriptive-correlational research means that the researcher tries to describe and then tries to link the existence of a relationship between the independent variable (community) and the dependent variable (employee). The results of the study, found significant evidence, meaning that more than 60% of respondents confirmed that the performance of employees in public services at the Samsat Office in Kuala Kapuas, was quite satisfying. This is supported by research evidence that says; 61.40 percent of respondents agreed that the appearance of the employees of the Samsat Office in Kuala Kapuas Regency was considered good enough; there are 63.16 percent of respondents agreed, that the attitude of employees who always maintain and preserve the interests of the public has an influence on regional budget expenditures; and there are 68.42 percent of respondents agreed that the attitude of Samsat employees who always guard and preserve the interests of the community is very influential on public services.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kinerja pegawai, Pelayanan Publik Employee performance, Public Services
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Aspani
Date Deposited: 11 Jan 2021 02:36
Last Modified: 11 Jan 2021 02:36
URI: http://eprints.uniska-bjm.ac.id/id/eprint/4006

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