PENGARUH SISTEM PEMBERIAN TAMBAHAN PENGHASILAN PEGAWAI (TPP) BERBASIS KINERJA TERHADAP KUALITAS PELAYANAN PADA BKD, DIKLAT KOTA BANJARMASIN

Anggriani, Rini (2020) PENGARUH SISTEM PEMBERIAN TAMBAHAN PENGHASILAN PEGAWAI (TPP) BERBASIS KINERJA TERHADAP KUALITAS PELAYANAN PADA BKD, DIKLAT KOTA BANJARMASIN. Masters thesis, Universitas Islam Kalimantan MAB.

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Abstract

Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh tambahan penghasilan pegawai (TPP) berbasis kinerja terhadap kualitas pelayanan. Dengan menggunakan metode survey yaitu semua populasi dijadikan responden, sampel didalam penelitian ini berjumlah 41 orang pada Unit Kerja Kantor Badan Kepegawaian Daerah, Pendidikan dan Pelatihan Pemerintah Kota Banjarmasin. Metode pengumpulan data dengan kuesioner (google form), studi dokumentasi dan kepustakaan. Data diolah dengan menggunakan program software satistik SPSS IBM Versi 2.4. Hipotesis diuji menggunakan uji signifikan nilai (t) dan uji signifikan nilai (f). Hasil penelitian menunjukkan tambahan penghasilan pegawai (TPP) memiliki pengaruh positif dan signifikan berpengaruh terhadap kualitas pelayanan (H1 diterima). Kinerja pegawai terbukti berpengaruh positif dan signifikan terhadap kualitas pelayanan (H2 diterima). Berdasarkan hasil uji-F yang telah dilakukan maka hipotesis yang menyatakan terdapat pengaruh tambahan penghasilan pegawai (TPP) dan kinerja pegawai secara simultan terhadap kualitas pelayanan pada Badan Kepegawaian Daerah, Pendidikan dan Pelatihan Kota Banjarmasin berhasil diterima. Kata kunci: tambahan penghasilan pegawai; kinerja pegawai dan kualitas pelayanan ABSTRACT The purpose of this study is to examine and analyze the effect of additional employee income (TPP) based on performance on service quality. By using a survey method in which all populations are made respondents, the sample in this study amounted to 41 people in the Work Unit of the Regional Civil Service Agency, Education and Training of the City Government of Banjarmasin. Data collection methods by questionnaire (google form), study of documentation and literature. Data were processed using the IBM SPSS statistical software program Version 2.4. Hypotheses are tested using a significant test (t) and a significant test (f). The results showed an additional employee income (TPP) had a positive effect and significant effect on service quality (H1 received). Employee performance is proven to have a positive and significant effect on service quality (H2 received). Based on the results of the F-tests that have been carried out, the hypothesis stating there is an effect of additional employee income (TPP) and employee performance simultaneously on the quality of service at the Banjarmasin City Personnel, Education and Training Agency was successfully received. Keywords: additional employee income; employee performance and service quality

Item Type: Thesis (Masters)
Uncontrolled Keywords: tambahan penghasilan pegawai; kinerja pegawai dan kualitas pelayanan
Subjects: H Social Sciences > HB Economic Theory
Depositing User: Rini Anggriani
Date Deposited: 14 Mar 2020 03:27
Last Modified: 14 Mar 2020 03:27
URI: http://eprints.uniska-bjm.ac.id/id/eprint/483

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