PENINGKATAN KUALITAS SISTEM PELAYANAN AKADEMIK SELAMA MASA PANDEMI COVID-19 DI FAKULTAS TEKNIK ULM BANJARBARU TAHUN 2021

Noryati, Noryati (2021) PENINGKATAN KUALITAS SISTEM PELAYANAN AKADEMIK SELAMA MASA PANDEMI COVID-19 DI FAKULTAS TEKNIK ULM BANJARBARU TAHUN 2021. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Penelitian ini bertujuan untuk mengetahui pengembangan pegawai sebagai upaya meningkatkan produktivitas kerja dan mengetahui kendala yang dihadapi terkait pengembangan pegawai sebagai upaya meningkatkan produktivitas kerja pada Sub. Akademik Fakultas Teknik ULM Banjarbaru. Metode dalam penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan dengan teknik dokumentasi, wawancara dan observasi kepada beberapa orang informan yakni 1 orang Pimpinan Fakultas Teknik ULM, 1 orang Koord. Sub. Akademik, 1 orang staf akademik, dan 6 orang mahasiswa. Langkah-langkah analisis data menggunakan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa kualitas Peningkatan Kualitas Sistem Pelayanan Akademik Selama Masa Pandemi Covid-19 di Fakultas Teknik ULM Banjarbaru Tahun 2021 sudah dapat dikatakan baik, karena telah memenuhi 5 dimensi (Tangible, Reliability, Responsiviness, Assurance, Emphaty) beserta indikatornya. Faktor Penghambat dalam proses pelayanan diantaranya sumber daya petugas dimana latar belakang pendidikan dimana masih ada petugas dengan kualifikasi pendidikan akhir yang berdampak terhadap pola pikir dan skill. Selain itu akses internet sebagai penunjang petugas dalam melayani pengguna layanan juga perlu di perhatikan, apalagi saat ada gangguan jaringan, sehingga bisa mengakibatkan proses layanan terhenti. This study aims to find out employee development as an effort to increase work productivity and find out the obstacles faced related to employee development as an effort to increase work productivity in Sub. Academic Faculty of Engineering ULM . The method in this study uses a qualitative approach with the type of descriptive research. Data were collected by means of documentation, interviews and observations to several informants, namely 1 ULM Engineering Faculty Leader, 1 Coord. Sub. Academic, 1 academic staff, and 6 students. Data analysis uses data reduction steps, data presentation, and conclusion drawing. The results of the study indicate that the quality of improving the quality of the academic service system during the Covid-19 pandemic at the Faculty of Engineering, ULM Banjarbaru in 2021, can be said to be good, because it has fulfilled 5 dimensions (Tangible, Reliability, Responsiviness, Assurance, Empathy) and their indicators. Inhibiting factors in the service process include staff resources where the educational background is where there are still officers with final educational qualifications which have an impact on mindsets and skills. In addition, internet access as a support for officers in serving service users also needs to be considered, especially when there is a network disruption, so that it can cause the service process to stop.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas, pelayanan Akademik, Pandemi Covid-19 Quality, Academic service, Covid-19 Pandemic
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Noryati Noryati
Date Deposited: 04 Oct 2021 03:21
Last Modified: 04 Oct 2021 03:21
URI: http://eprints.uniska-bjm.ac.id/id/eprint/7376

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