KUALITAS PELAYANAN PEMBUATAN SURAT IZIN USAHA PERDAGANGAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN MURUNG RAYA

Ariella, Agnesia (2021) KUALITAS PELAYANAN PEMBUATAN SURAT IZIN USAHA PERDAGANGAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN MURUNG RAYA. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Tujuan penelitian adalah untuk mengetahui kualitas pelayanan dan mengetahui faktor penghambat kualitas pelayanan dalam pembuatan surat izin usaha perdagangan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Murung Raya. Metode penelitian ini menggunakan pendekatan kualitatid dengan jenis deskriptif kualitatif. Data dikumpulkan dengan wawancara kepada beberapa informan, obeservasi dokumentasi. Analisis data menggunakan reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa kualitas pelayanan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Murung Raya telah memberikan pelayanan yang memuaskan kepada penerima layanan, faktor penghambat hanya terdapat di penerima kualitas pelayanan yang kurang mengertinya penggunaan aplikasi OSS/SICANTIK serta jaringan yang terkadang down. The purpose of the study was to determine the quality of service and to determine the inhibiting factors for service quality in making a trading business license at the Office of Investment and One Stop Integrated Services, Murung Raya Regency. This research method uses a qualitative approach with a qualitative descriptive type. Data were collected by interviewing several informants, and observing documentation. Data analysis uses data reduction, data presentation and conclusion drawing. The results showed that the quality of service at the Murung Raya Regency Investment and One Stop Service Office has provided satisfactory service to service recipients, the inhibiting factor is only in service quality recipients who do not understand the use of OSS / SICANTIK applications and the network is sometimes down.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas Pelayanan Publik Public Service Quality
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Agnesia Ariella
Date Deposited: 29 Sep 2021 02:49
Last Modified: 29 Sep 2021 02:49
URI: http://eprints.uniska-bjm.ac.id/id/eprint/7894

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