KUALITAS PELAYANAN DALAM PENERBITAN IZIN MENDIRIKAN BANGUNAN (IMB) PADA KANTOR KECAMATAN ASTAMBUL KABUPATEN BANJAR

Rahmadani, Rizki (2021) KUALITAS PELAYANAN DALAM PENERBITAN IZIN MENDIRIKAN BANGUNAN (IMB) PADA KANTOR KECAMATAN ASTAMBUL KABUPATEN BANJAR. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Rizki Rahmadani, NPM. 17.12.0084 “Kualitas Pelayanan Dalam Penerbitan Izin Mendirikan Bangunan (IMB) Pada Kantor Kecamatan Astambul Kabupaten Banjar” Bimbingan Bapak Deli Anhar sebagai Pembimbing Utama dan Bapak Junaidy sebagai Co Pembimbing. Tujuan Penelitian adalah untuk mengetahui gambaran penelitian kualitas pelayanan penerbitan izin mendirikan bangunan, faktor penghambat, serta solusi meminimalisir hambatan. Metode penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan dengan teknik observasi, wawancara, dokumentasi, buku referensi, internet, kepada lima orang informan. Analisis data menggunakan reduksi data, penyajian data, penyimpulan/verifikasi. Hasil penelitian menunjukkan kualitas pelayanan dalam penerbitan izin mendirikan bangunan berdasarkan Tangible, Reliability, Responsiveness, Assurance, Empathy dalam pelaksanaan sudah baik, meski terdapat faktor penghambat berupa sarana, cuaca, masyarakat. Namun, ada solusi yang dilakukan menggunakan genset dan menambah pelayanan online khusus IMB, pemeriksaan cuaca cerah, mengadakan sosialisasi. Kesimpulan penelitian kualitas pelayanan sudah berjalan dengan baik, yang mana hambatan ini dapat diminimalisir. Rizki Rahmadani, NPM. 17.12.0084 “Quality of Service in Issuing Building Permits (IMB) at the Astambul District Office, Banjar Regency” Guidance by Mr. Deli Anhar as Main Advisor and Mr. Junaidy as Co-Advisor. The purpose of the study was to describe the quality of research on the issuance of building permits, inhibiting factors, and solutions to minimize obstacles. The research method uses a qualitative approach with a descriptive type of research. Data were collected using observation, interviews, documentation, reference books, internet, to five informants. Data analysis uses data reduction, data presentation, conclusion/verification. The results showed that the quality of service in the issuance of building permits based on Tangible, Reliability, Responsiveness, Assurance, Empathy in the implementation was good, although there were inhibiting factors in the form of facilities, weather, community. However, there are solutions that are carried out using generators and adding special online services for IMB, checking sunny weather, holding socialization. The conclusion of the research on service quality has been going well, in which this obstacle can be minimized.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Pelayanan Publik, Kualitas Pelayanan, IMB Public Service, Service Quality, IMB
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HM Sociology
H Social Sciences > HV Social pathology. Social and public welfare
Depositing User: Rizki Rahmadani
Date Deposited: 01 Oct 2021 01:48
Last Modified: 01 Oct 2021 01:48
URI: http://eprints.uniska-bjm.ac.id/id/eprint/8013

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