INOVASI PELAYANAN PENERBITAN SURAT IZIN BERUSAHA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN KOTABARU

Nufus, Hayatun (2021) INOVASI PELAYANAN PENERBITAN SURAT IZIN BERUSAHA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN KOTABARU. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Hayatun Nufus, NPM. 17120035 “Inovasi Pelayanan publik dalam Penerbitan Surat Izin Berusaha pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Kotabaru” Bimbingan Ibu Normajatun sebagai Pembimbing Utama dan Ibu Fika Fibriyanita sebagai Co Pembimbing. Tujuan penelitian agar mengetahui gambaran Inovasi Pelayanan Penerbitan Surat Izin Berusaha melalui karakteristik inovasi pada Dinas PMPTSP Kabupaten Kotabaru. Metode penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan dengan dokumentasi dan wawancara kepada beberapa orang informan. Sampel ditentukan dengan menggunakan teknik sampling purposive. Analisis data menggunakan reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukan bahwa Inovasi Pelayanan Penerbitan Surat Izin Berusaha melalui sistem (OSS) sudah sangat membantu pelayanan menjadi efektif dan efisien sesuai dengan peraturan pemerintah pelayanan berusaha terintegrasi secara elektronik, tetapi masih memiliki beberapa faktor penghambat dalam Inovasi Pelayanan Penerbitan Surat Izin Berusaha melalui sistem (OSS). Hayatun Nufus, NPM. 17120035 “Innovation of Public Service in The Issuance of Business License at the Office of Investment and Integrated Services One Door Kotabaru Regency” Guidance of Mrs. Normajatun as The Main Supervisor and Mrs. Fika Fibriyanita as Co Mentor. The purpose of the research is to know the description of Innovation Of Business License Issuance Service in the Office of Investment and Integrated Services One Door Kotabaru Regency. The research method uses qualitative approach with descriptive research type. The data was collected with documentation and interviews to several informants. The sample is determined using purposive sampling technique. Data analysis uses data reduction, presentation of data and drawing conclusion. The results showed that the Innovation of Business License Issuance Service through the Online Single Submission (OSS) system has been very helpful for services to be effective and efficient in accordance with government regulations of electronically integrated services, but still has some inhibitory factors in the Innovation of Business License Issuance Services through the Online Single Submission (OSS) system.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Inovasi Pelayanan, Penerbitan Surat Izin, Online Single Submission Service Innovation, Issuance of License, Online Single Submission
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Hayatun Nufus
Date Deposited: 14 Oct 2021 05:12
Last Modified: 14 Oct 2021 05:12
URI: http://eprints.uniska-bjm.ac.id/id/eprint/8138

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