KUALITAS PELAYANAN PERIZINAN TAMBANG TERHADAP KEPUASAN MASYARKAT PADA BADAN PELAYANAN PERIZINAN TERPADU KABUPATEN MURUNG RAYA

Prayoga, Aldi (2021) KUALITAS PELAYANAN PERIZINAN TAMBANG TERHADAP KEPUASAN MASYARKAT PADA BADAN PELAYANAN PERIZINAN TERPADU KABUPATEN MURUNG RAYA. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Aldi Prayoga, NPM. 17120029 “HUBUNGAN KUALITAS PELAYANAN PERZINAN TAMBANG DENGAN KEPUASAN MASYARAKAT PADA BADAN PELAYANAN PERIZINAN TERPADU KABUPATEN MURUNG RAYA”. Bimbingan Bapak Murdiasyah Herman, S.Sos., M.AP sebagai Pembimbing Utama dan Ibu Sitna hajar malawat, S, AP , M, AP sebagai Co Pembimbing. Tujuan penelitian ini untuk mengetahui hubungan secara simultan antara Kualitas Pelayanan Dengan Kepuasan Masyarakat Pada Pelayanan Perizinan Tambang Pada Badan Pelayanan Perizinan Terpadu Kabupaten Murung Raya. Untuk mengetahui hubungan secara parsial antara Kualitas Pelayanan Dengan Kepuasan Masyarakat Pada Pelayanan Perizinan Tambang Pada Badan Pelayanan Perizinan Terpadu Kabupaten Murung Raya Pendekatan penelitian yang digunakan dalam penelitian ini adalah kuantitatif. Penelitian iini imenggunakan imetode iregresi ilinear iberganda iuntuk imenguji ihipotesis idengan ialat ianalisis istatistik iberupa isoftware iSPSS iVersi i21. iPengujian ihipotesis idilakukan isetelah imodel iregesi ilinear iberganda iyang iakan idigunakan idianggap ilayak iatau ibebas idari ipelanggaran iasumsi iklasik iagar ihasil ipengujian idapat idiinterprestasikan idengan itepat Hasil penelitian menunjukkan uji iF idi inilai iprobality isignifikan isecara isimultan iadalah ilebih ikecil idari i0,005 imaka idapat idisimpulkan isecara isimultan ivariabel itangible, ireliability, iresponsiveness, iassurance idan iempathy iberhubungan isignifikan iterhadap iterhadap iKepuasan iMasyarakat iPada iPelayanan iPerizinan iTambang iDi iBadan iPelayanan iPerizinan iTerpadu iKabupaten iMurung iRaya idengan inilai isig i0,000. iTangible iberhubungan isignifikan iterhadap iKepuasan iMasyarakat iPada iPelayanan iPerizinan iTambang iDi iBadan iPelayanan iPerizinan iTerpadu iKabupaten iMurung iRaya isecara iparsial idengan inilai isig i0.016 ilebih ikecil idari i0,05. iReliability iberhubungan isignifikan iterhadap iKepuasan iMasyarakat iPada iPelayanan iPerizinan iTambang iDi iBadan iPelayanan iPerizinan iTerpadu iKabupaten iMurung iRaya isecara iparsial idengan inilai isig i0.000 ilebih ikecil idari i0,05, iresponsiveness iberhubungan isignifikan iterhadap iKepuasan iMasyarakat iPada iPelayanan iPerizinan iTambang iDi iBadan iPelayanan iPerizinan iTerpadu iKabupaten iMurung iRaya isecara iparsial idengan inilai isig i0.000 ilebih ikecil idari i0,05, iassurance iberhubungan isignifikan iterhadap iKepuasan iMasyarakat iPada iPelayanan iPerizinan iTambang iDi iBadan iPelayanan iPerizinan iTerpadu iKabupaten iMurung iRaya isecara iparsial idengan inilai isig i0.000 ilebih ibesar idari i0,05 idan iempathy iberhubungan isignifikan iterhadap iKepuasan iMasyarakat iPada iPelayanan iPerizinan iTambang iDi iBadan iPelayanan iPerizinan iTerpadu iKabupaten iMurung iRaya isecara iparsial idengan inilai isig i0.000 ilebih ikecil idari i0,05 Aldi Prayoga, NPM. 17120029 The Relationship between Mining Licensing Service Quality and Community Satisfaction at the Integrated Licensing Service Agency of Murung Raya Regency. Guidance Mr Mudiansyah Herman, S.Sos., M.AP as Main Advisor and Mrs Ibu Sitna hajar malawat, S, AP , M, AP as Co Advisor. The purpose of this study is to determine the simultaneous relationship between Service Quality and Community Satisfaction in Mining Licensing Services at the Integrated Licensing Service Agency of Murung Raya Regency. To find out the partial relationship between Service Quality and Community Satisfaction in Mining Licensing Services at the Integrated Licensing Service Agency of Murung Raya Regency. The research approach used in this research is quantitative. This study uses the multiple linear regression method to test the hypothesis with statistical analysis tools in the form of SPSS Version 21 software. Hypothesis testing is carried out after the multiple linear regression model to be used is considered feasible or free from violations of classical assumptions so that the test results can be interpreted correctly. The results of the study show that the F test with a significant probability value simultaneously is less than 0.005, so it can be concluded simultaneously that the variables tangible, reliability, responsiveness, assurance and empathy have a significant relationship to community satisfaction in mining licensing services at the Integrated Licensing Service Agency of Murung Raya Regency with sig value 0.000. Tangible has a significant relationship with Community Satisfaction in Mining Licensing Services at the Integrated Licensing Service Agency of Murung Raya Regency partially with a sig value of 0.016 which is smaller than 0.05. Reliability is significantly related to Community Satisfaction in Mining Licensing Services at the Integrated Licensing Service Agency of Murung Raya Regency partially with a sig value of 0.000 less than 0.05, responsiveness is significantly related to Community Satisfaction in Mining Licensing Services at the Integrated Licensing Service Agency of Murung Raya Regency in general. partially with a sig value of 0.000 less than 0.05, assurance is significantly related to community satisfaction in mining licensing services at the Integrated Licensing Service Agency of Murung Raya Regency partially with a sig value of 0.000 greater than 0.05 and empathy is significantly related to community satisfaction at Mining Licensing Services at the Integrated Licensing Service Agency of Murung Raya Regency partially with a sig value of 0.000 less than 0.05

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kualitas Pelayanan, Kepuasan Masyarakat Service Quality, Community Satisfaction
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Aldi Prayoga
Date Deposited: 06 Oct 2021 05:07
Last Modified: 06 Oct 2021 05:07
URI: http://eprints.uniska-bjm.ac.id/id/eprint/8176

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