PENGARUH ETIKA KINERJA PEGAWAI TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR KECAMATAN HARUAI KABUPATEN TABALONG

Safitri, Ninda (2021) PENGARUH ETIKA KINERJA PEGAWAI TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR KECAMATAN HARUAI KABUPATEN TABALONG. Diploma thesis, Universitas Islam Kalimantan MAB.

[img] Text
artikel ninda safitri new.pdf

Download (246kB)

Abstract

Ninda Safitri, NPM 17120096, “Pengaruh etika kinerja pegawai terhadap kualitas pelayanan publik di Kantor Kecamatan Haruai Kabupaten Tabalong” Bapak Dr. Murdiansyah Herman, S.Sos., M.AP sebagai Pembimbing Utama dan Ibu Fika Fibriyanita, S.Sos., M.AP sebagai Co Pembimbing.Tujuan Penelitian adalah untuk mengetahuai gambaran pengaruh etika kinerja pegawai di Indonesia dalam menyelenggarakan suatu kualitas pelayanan publik yang optimal kepada masyarakat terutama di Kantor Kecamatan Haruai Kabupaten Tabalong. Metode penelitian ini menggunakan pendekatan kuantitatif dengan jenis penelitian deskriptif kuantitatif. Data dikumpulkan dengan penyebaran kuesioner kepada 36 orang responden. Sampel ditentukan dengan menggunakan teknik sampling non probability dengan jenis sampling purposive. Analisis data menggunakan rumus chi square goodness of fit dan chi square test of independence. Hasil penelitian menunjukan kesimpulan bahwa etika kinerja berdasarkan hasil chi square hitung x2 = 22,722, termasuk dalam kategori kurang baik dan cukup baik, selain itu berdasarkan hasil uji hipotesis ternyata H0 ditolak, kesimpulan kualitas pelayanan hasil chi square hitung x2 = 19,500, termasuk dalam kategori baik, berdasarkan hasil uji hipotesis ternyata H0 ditolak, dan kesimpulan perhitungan menggunakan chi square goodness of independence bahwa hipotesis H0 ditolak, dengan demikian berarti terdapat pengaruh etika kinerja pegawai terhadap kualitas pelayanan publik di Kantor Kecamatan Haruai Kabupaten Tabalong. Ninda Safitri, NPM 17120096. “The influence of employee performance ethics on the quality of public services at the Haruai District Office, Tabalong Regency” Mr. Dr. Murdiansyah Herman, S.Sos., M.AP as the man advisor and Mrs. Fika Fibriyanita, S.Sos., M.AP as Co Advisor.The purpose of the study was to find out the description of the ethical effects of employee performance in Indonesia in providing an optimal quality og public service to the community, especially in the Haruai District Office , Tabalong Regency. This research uses a quatitative approach with a quantitative descriptive type. Data collected by distributing questionnaires to 36 respondent. The sample is determined using a non-probability sampling technique with purposive samplin type. Data analysis using the formula of chi square goodness of fit and chi square test of independence. The results showed the conclusion that the ethical performance based on the results of chi square count X2 = 22,722, was included in the poor and quite good category, besides that based on the results of hypothesis testing, it turned out that H0 was rejected. The conclusion of the service quality chi square count X2 = 19,500, is included in the good category based on the results of the hypothesis test, it turns out that H0 id rejected, and the conclusion of the calculation using the chi square goodness of independence that the hypothesis H0 is rejected means the that there is a influence of employee ethics onthe quality of public service at the sub-district office Haruai Tabalaong regency.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Etika kinerja, Kualitas Pelayanan Performance ethics, service qual
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HE Transportation and Communications
Depositing User: Ninda Safitri
Date Deposited: 06 Oct 2021 03:41
Last Modified: 06 Oct 2021 03:41
URI: http://eprints.uniska-bjm.ac.id/id/eprint/8210

Actions (login required)

View Item View Item