PERSEPSI MASYARAKAT TEHADAP KINERJA PEGAWAI KATOR DESA DALAM MEMBERIKAN PELAYANAN KEPADA MASYARAKAT DI DESA BAKARANGAN KECAMATAN KUSAN HULU

Norhayati, Norhayati (2021) PERSEPSI MASYARAKAT TEHADAP KINERJA PEGAWAI KATOR DESA DALAM MEMBERIKAN PELAYANAN KEPADA MASYARAKAT DI DESA BAKARANGAN KECAMATAN KUSAN HULU. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

NORHAYATI, NPM. 17120213 “Persepsi Masyarakat Terhadap Kinerja Pegawai Kantor Desa Dalam Memberikan Pelayanan Kepada Masyarakat Di Desa Bakarangan Kecamatan Kusan Hulu”. Bimbingan Murakhman Sayuti Enggok sebagai Pembimbing Utamadan Murdiansyah Herman sebagai Co-Pembimbing. Tujuan penelitian adalah untuk mengetahui gambaran penelitian mengenai pandangan masyarakat terhadap kinerja Pegawai Kantor Desa Bakarangan Kecamatan Kusan Hulu dalam memberikan pelayanan. Metode penelitian kualitatif dengan melakukan wawancara langsung terhadap masyarakat yang pernah menerima pelayanan di kantor Desa Bakarangan Kecamatan Kusan Hulu. Data dikumpulkan dengan dokumentasi dan wawancara kepada lima orang informan. Dalam penelitian ini data yang digunakan adalah data primer dimana peneliti mengumpulkan data-data yang berkaitan langsung dengan pokok masalah didalam penelitian. Analisis data menggunakan pengumpulan data dan penyajian data. Hasil penelitian ini menunjukkan bahwa kualitas kinerja para pegawai kantor desa dalam memberikan pelayanan kepada masyarakat masih kurang memuaskan dan kurang maksimal, ini disebabkan karena masih adanya permasalahan mengenai tidak disiplinnya para pegawai dalam melaksanakan tugasnya yang sesuai dengan jam kerja yang telah ditentukan, masih ada pegawai yang mengerjakan pekerjaannya secara bersamaan, padahal setiap pegawai sudah memiliki beban kerja masing-masing sesuai dengan bidangnya. NORHAYATI, NPM 17120213 “Community Perceptions Of The Performance of Village Office Employees In Providing Services To The Public In The Village of Bakarangan Kusan Hulu District”. Guided by Murakhman Sayuti Enggok as the main supervisor and Murdiansyah Herman as the Co-Supervisor. The purpose of the study was to find out the description of the study of community views on the performance of the Bakarangan Village Office Employees of Kusan Hulu District in providing services. The qualitative research method by conducting a direct interview for the people who have received services at the Office of Bakarangan Village, Kusan Hulu District. Data was collected whit documentation and interviews to five informants. In this study the data used is primary data where researchers collect data that is directly related to the principal in the study. Data analysis uses data collection and presentation of data. The results of this study indicate that the quality of the performance of village office employess in prividing services to the public is still unstatisfactory and less than maximal, this is because there is still a problem regarding the discipline of employees in carrying out their duties that are in accordance with the specified working hours, there are still employees working on this work simultaneously, even though every employee has a workload of each in accordance with his field. Keyword : community perception, performance, village employees

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Persepsi Masyarakat, Kinerja, Pegawai Desa community perception, performance, village employees
Subjects: J Political Science > JA Political science (General)
Depositing User: Norhayati
Date Deposited: 15 Oct 2021 01:50
Last Modified: 15 Oct 2021 01:50
URI: http://eprints.uniska-bjm.ac.id/id/eprint/8462

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