EFEKTIVITAS KERJA PEGAWAI TERHADAP KUALITAS PELAYANAN PUBLIK DI DESA BAKARANGAN KECAMATAN KUSAN HULU KABUPATEN TANAH BUMBU

Maulida, Syarifah (2021) EFEKTIVITAS KERJA PEGAWAI TERHADAP KUALITAS PELAYANAN PUBLIK DI DESA BAKARANGAN KECAMATAN KUSAN HULU KABUPATEN TANAH BUMBU. Diploma thesis, Universitas Islam Kalimantan MAB.

[img] Text
ARTIKEL SYARIFAH MAULIDA.pdf

Download (595kB)

Abstract

SYARIFAH MAULIDA, NPM. 17120216 “Efektivitas Kerja Pegawai Terhadap Kualitas Pelayanan Publik Di Desa Bakarangan Kecamatan Kusan Hulu Kabupaten Tanah Bumbu”. Bimbingan Bapak Dr.Drs.Murakhman Sayuti Enggok,MP sebagai Pembimbing Utama dan Bapak Beny Akhmad, M.AP sebagai Co-Pembimbing. Tujuan penelitian adalah untuk mengetahui gambaran efektivitas kerja pegawai terhadap kualitas pelayanan di desa bakarangan kecamatan kusan hulu kabupaten tanah bumbu. Metode peneltian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan dengan wawancara dan dokumentasi kepada 6 orang informan, terdiri dari 1 orang pelayanan dan 5 masyarakat. Teknik sampling purposive. Analisis data yang digunakan adalah reduksi data, penyajian data dan menarik kesimpulan. Hasil penelitian diperoleh kesimpulan bahwa dalam efektivitas kerja pegawai terhadap kualitas pelayanan di desa bakarangan kecamatan kusan hulu kabupaten tanah bumbu menunjukkan hasil cukup efektif karena masih terdapat beberapa kekurangan-kekurangan kecil didalam pelayanan yang dapat dilihat dari segi waktu yang cukup lama dalam pengerjaan surat. Sarana dan prasarana seperti seperti komputer, wifi dan printer yang sering eror dan rusak juga menghambat pengerjaan SKTM (Surat Keterangan Tidak Mampu). Namun dari segi daya tanggap pemerintah desa sebenarnya sudah mampu melayani masyarakat dengan cukup baik. SYARIFAH MAULIDA, NPM 17120216 "Employee Work Effectiveness on Service Quality in Bakarangan Village, Kusan Hulu District, Tanah Bumbu Regency". Guidance Mr. Dr. Drs.Murakhaman Sayuti Enggok MP chief Advisor and Mr. Beny Akhmad, M.AP as Co Advisor The purpose of this study was to find out the description of the effectiveness of work effectiveness employees on the quality of service in Bakarangan village, Kusan Hulu sub-district, Tanah Bumbu district The research method uses a qualitative approach with a descriptive type of research. Data was collected by interview and documentation to 6 informants consisting of 1 service person and 5 people. Purposive sampling technique. Data analysis used is data reduction, data presentation and conclusion drawing. The results of the study concluded there were effectiveness of employee work on service quality in Bakarangan village, Kusan Hulu sub-district, Tanah Bumbu district showed quite effective because there were still some small shortcomings in service which could be seen in terms of the long time in processing letters. Facilities and infrastructure such as computers, wifi and printers, which often fail and are damaged, also hamper the work of the SKTM. However, in terms of responsiveness, the village government has actually been able to serve the community with pretty good.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Kerja Pegawai, Kualitas Pelayanan Employee Work, Service Quality
Subjects: J Political Science > JA Political science (General)
Depositing User: Syarifah Maulida
Date Deposited: 14 Oct 2021 02:10
Last Modified: 14 Oct 2021 02:10
URI: http://eprints.uniska-bjm.ac.id/id/eprint/8468

Actions (login required)

View Item View Item