KUALITAS PELAYANAN ANTENATAL (ANC) DAMPAKNYA TERHADAP KEPUASAN PASIEN (STUDI KASUS PADA PASIEN DI RUANG KIA PUSKESMAS ALALAK TENGAH KOTA BANJARMASIN)

Ariani, Risa (2021) KUALITAS PELAYANAN ANTENATAL (ANC) DAMPAKNYA TERHADAP KEPUASAN PASIEN (STUDI KASUS PADA PASIEN DI RUANG KIA PUSKESMAS ALALAK TENGAH KOTA BANJARMASIN). Masters thesis, Universitas Islam Kalimantan MAB.

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Abstract

Hasil penelitian diperoleh Reliability secara parsial tidak berpengaruh signifikan terhadap variabel Kepuasan Pasien. Dimensi reliability belum memiliki kontribusi yang signifikan dalam memengaruhi kepuasan pasien Di Ruang KIA Puskesmas Alalak Tengah Kota Banjarmasin. Secara Parsial Responsiveness berpengaruh signifikan Terhadap Kepuasan Pasien. Secara Parsial Tangible berpengaruh signifikan Terhadap Kepuasan Pasien. Secara Parsial Assurance berpengaruh signifikan Terhadap Kepuasan Pasien Puskesmas. Secara Parsial Empathy berpengaruh signifikan Terhadap Kepuasan Pasien Puskesmas Alalak Tengah Kota Banjarmasin. Secara simultan tangible, reliability, responsiveness, assurance dan empathy berpengaruh signifikan terhadap Kepuasan Pasien Puskesmas Alalak Tengah Kota Banjarmasin. Dengan demikian Kualitas pelayanan dari persepsi Kepuasan Pasien Puskesmas Alalak Tengah Kota Banjarmasin atas pelayanan yang nyata-nyata di terima atau diperoleh dengan pelayanan yang sesungguhnya di harapkan atau inginkan The research results obtained that Reliability partially does not have a significant effect on the patient satisfaction variable. The dimension of reliability has not had a significant contribution in influencing patient satisfaction in the KIA Room at Alalak Tengah Health Center, Banjarmasin City. Partially Responsiveness has a significant effect on Patient Satisfaction. Partially Tangible has a significant effect on Patient Satisfaction. Partially Assurance has a significant effect on Patient Satisfaction at Puskesmas. Partially Empathy has a significant effect on Patient Satisfaction at Alalak Tengah Community Health Center Banjarmasin City. Simultaneously tangible, reliability, responsiveness, assurance and empathy have a significant effect on Patient Satisfaction at Alalak Tengah Public Health Center Banjarmasin City. Thus the service quality is based on the perception of patient satisfaction at the Alalak Tengah Community Health Center in Banjarmasin for services that are actually received or obtained with the actual service expected or desired.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Kualitas Pelayanan Antenatal (Anc), Kepuasan Pasien Antenatal Service Quality (Anc), Patient Satisfaction
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Risa Ariani
Date Deposited: 02 Nov 2021 03:01
Last Modified: 02 Nov 2021 03:01
URI: http://eprints.uniska-bjm.ac.id/id/eprint/8691

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