PENTINGNYA KEGIATAN PELATIHAN DI BAGIAN CUSTOMER SERVICE PADA CV.TRIO MOTOR HONDA TANJUNG

laksono, hendra (2020) PENTINGNYA KEGIATAN PELATIHAN DI BAGIAN CUSTOMER SERVICE PADA CV.TRIO MOTOR HONDA TANJUNG. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Customer Service harus memiliki kemampuan melayani pelanggan secara tepat dan cepat serta memiliki kemampuan berkomunikasi yang baik. Customer Service Officer yang baik harus diikuti dengan tersedianya sarana dan prasarana yang mendukung kecepatan, ketepatan, dan keakuratan pekerjaannya. Selain itu, Customer Service Officer dituntut untuk memberikan pelauyanan yang prima kepada pelanggannya, agar pelayanan yang diberikan dapat memuaskan pelanggan. CV. Trio Motor Honda Tanjung berlokasi di Jl. In P.H.M. Noor No. 68 Tanjung. Kalimantan Selatan. Dalam melakukan kegiatan usahanya tersebut perusahaannya masih menghadapi beberapa kendala yaitu pada bagian pelayanan penjualan atau bagian Customer servis. Masalah tersebut adalah kurang mempunyai Customer servis untuk menjelaskan tentang spesifikasi produk sepeda motor honda yang ditawarkan, dan informasi tentang proses administrasi surat-menyurat kendaraan tersebut. Melihat dari masalah yang dihadapi perusahaan, kegiatan pelatihan adalah cara yang tepat untuk mengatasi masalah tersebut, karena dalam kegiatan pelatihan karyawan khususnya Customer service yang dianggap kurang mampu melaksanakan tugas-tugasnya untuk menginformasikan dan melayani serta membujuk konsumen agar tertarik pada produk yang ditawarkan oleh perusahaan. Kegiatan pelatihan karyawan hendaknya di lakukan secara rutin dan continue, karena ini berkaitan dengan kemampuan dan keterampilan karyawan dalam menyerap dan menganalisa masalah yang berkaitan dengan pekerjaannya khususnya Customer service. Customer Service must have the ability to serve customers appropriately and quickly and have good communication skills. A good Customer Service Officer must be followed by the availability of facilities and infrastructure that support the speed, accuracy, and accuracy of his work. In addition, the Customer Service Officer is required to provide excellent service to his customers, so that the services provided can satisfy the customer. CV. Trio Motor Honda Tanjung is located on Jl. In P.H.M. Noor No. 68 Tanjung. South Borneo. In carrying out its business activities the company still faces several obstacles, namely in the sales service section or the Customer service section. The problem is the lack of customer service to explain the specifications of Honda motorcycle products offered, and information about the administration process of the vehicle correspondence. Seeing the problems faced by the company, training activities are the right way to overcome these problems, because in employee training activities, especially customer service that is deemed unable to carry out their duties to inform and serve and persuade consumers to be interested in the products offered by the company. Employee training activities should be carried out routinely and continue, because this is related to the ability and skills of employees to absorb and analyze problems related to their work, especially customer service.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Pentingnya Pelatihan Customer Service
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Hendra Laksono
Date Deposited: 26 Aug 2020 05:47
Last Modified: 26 Aug 2020 05:47
URI: http://eprints.uniska-bjm.ac.id/id/eprint/949

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