KUALITAS PELAYANAN PUBLIK PEMBUATAN SURAT KETERANGAN CATATAN KEPOLISIAN DI UNIT INTELKAM KEPOLISIAN SEKTOR BANJARMASIN SELATAN

Puspita, Yolanda Dwi (2020) KUALITAS PELAYANAN PUBLIK PEMBUATAN SURAT KETERANGAN CATATAN KEPOLISIAN DI UNIT INTELKAM KEPOLISIAN SEKTOR BANJARMASIN SELATAN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Tujuan dari penelitian ini untuk mengetahui bagaimana kualitas pelayanan publik dalam pembuatan Surat Keterangan Catatan Kepolisian di Unit Intelejen Dan Keamanan (Intelkam) Kepolisian Sektor (Polsek) Banjarmasin Selatan. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif kualitatif. Teknik pengumpulan data dengan cara observasi, wawancara dan dokumentasi. Informan penelitian berjumlah 6 orang, yang ditentukan dengan teknik purposive sampling. Analisa data menggunakan analisa kualitatif yaitu reduksi data, penyajian data dan verifikasi data. Hasil penelitian menunjukkan bahwa kualitas pelayanan pembuatan Surat Keterangan Catatan Kepolisian di Unit Intelkam Kepolisian Sektor Banjarmasin Selatan sudah baik namun belum maksimal, hal ini dapat dilihat dari sarana dan prasarana, perhatian dan tanggapan dari pegawai, kedisiplinan pegawai, serta kuantitas pegawai belum mencukupi. The purpose of this study was to determine how the quality of public services in making Police Notes at the Intelligence and Security Unit of the Police Sector (Polsek), South Banjarmasin. This study uses a qualitative approach with qualitative descriptive research. Data collection techniques by means of observation, interviews and documentation. The number of informants in the study was 6 people, who were determined by purposive sampling technique. Data analysis used qualitative analysis, namely data reduction, data presentation and data verification. The results showed that the quality of service in making Police Notes at the Police Intelligence Unit in the South Banjarmasin Sector was good but not optimal, this can be seen from the facilities and infrastructure, attention and responses from employees, employee discipline, and insufficient quantity of employees.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: kualitas pelayanan, kemampuan pegawai, SKCK service quality, employee ability, SKCK
Subjects: J Political Science > JA Political science (General)
J Political Science > JF Political institutions (General)
J Political Science > JQ Political institutions Asia
Depositing User: Yolanda Dwi Puspita
Date Deposited: 13 Nov 2020 02:27
Last Modified: 23 Nov 2020 02:13
URI: http://eprints.uniska-bjm.ac.id/id/eprint/2851

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