Safira, Adella (2022) HUBUNGAN MUTU PELAYANAN DENGAN KEPUASAN PASIEN DI PUSKESMAS ALALAK TENGAH TAHUN 2022. Diploma thesis, Universitas Islam Kalimantan MAB.
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ADELLA SAFIRA 18070304 ARTIKEL.pdf Download (511kB) |
Abstract
Kepuasan adalah perasaan senang seseorang yang berasal dari perbandingan antara kesenangan terhadap aktivitas dan suatu layanan produk dengan harapannya. Beberapa pasien tidak puas terhadap pelayanan dengan ruang tunggu yang terbatas, pencarian informasi data pasien masih sederhana (tertulis dalam berkas map), tidak adanya mic untuk panggilan pasien, kebersihan toiletnya masih kurang, serta lahan parkir yang kurang luas. Penelitian ini bertujuan untuk Mengetahui Hubungan Mutu Pelayanan Kesehatan Dengan Kepuasan Pasien di Puskesmas Alalak Tengah. Jenis penelitian ini adalah kuantitatif dengan desain Cross Sectional. Sampel penelitian ini berjumlah 97 orang. Pengambilan sampel digunakan dengan cara accidental sampling. Hasil penelitian menunjukkan dimensi responsivenes (0,000 < 0,05), dimensi reliability (0,000 <0,05), dimensi assurance (0,000 <0,05), dimensi empathy (0,000 <0,05), dimensi tangible (0,000 <0,05) dengan kepuasan pasien. Kesimpulan dalam penelitian ini sebagian besar pasien puas ada 60 responden (61,9%) adanya hubungan dimensi responsivenes, reliability, assurance, empathy dan tangible dengan kepuasan pasien. Disarankan untuk pihak puskesmas untuk memperhatikan sarana pendukung dalam proses pelayanan kesehatan dan mempertahankan kualitas pelayanan dengan melakukan evaluasi secara berkala. Satisfaction is a person's feeling of pleasure that comes from a comparison between pleasure to an activity and a product service with his expectations. Some patients are dissatisfied with the service with limited waiting rooms, the search for patient data information is still simple (written in the folder file), there is no mic for patient calls, toilet cleanliness is still lacking, and parking lots are not large enough. This study aims to Determine the Relationship between Health Service Quality and Patient Satisfaction at the Central Alalak Health Center. This type of research is quantitative with a Cross Sectional design. The sample of this study was 97 people. Sampling is used by accidental sampling. The results showed the dimensions of responsiveness (0,000 < 0,05), reliability dimension (0.000 <0.05), assurance dimension (0.000 <0.05), empathy dimension (0.000 <0.05), tangible dimension (0.000 <0.05) with patient satisfaction. The conclusions in this study were that most patients were satisfied, there were 60 respondents (61.9%) there was a relationship between the dimensions of responsiveness, reliability, assurance, empathy and tangible with patient satisfaction. It is recommended for puskesmas to pay attention to supporting facilities in the health service process and maintain service quality by conducting periodic evaluations.
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | Kepuasan, Mutu Pelayanan, Puskesmas Alalak Tengah Satisfaction, Quality of Service, Central Alalak Health Center |
| Subjects: | R Medicine > R Medicine (General) |
| Depositing User: | Adella Safira |
| Date Deposited: | 23 Aug 2022 04:58 |
| Last Modified: | 23 Aug 2022 04:58 |
| URI: | http://eprints.uniska-bjm.ac.id/id/eprint/12121 |
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