Eriwati, Eriwati (2023) ANALISIS HUBUNGAN PENGETAHUAN, PENDIDIKAN DAN PENDAPATAN KELUARGA DENGAN KEPUASAN PASIENDI POLIKLINIK KEBIDANAN RSUD PURUK CAHU TAHUN 2019. Diploma thesis, Universitas Islam Kalimantan MAB.
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Abstract
Kualitas pelayanan Poliklinik di sebuah Rumah Sakit dapat diketahui dari kepuasan pasien, kepuasan pasien merupakan keluaran (outcome) layanan kesehatan, sehingga kepuasan pasien merupakan salah satu tujuan dari peningkatan mutu layanan kesehatan. Penelitian ini bertujuan menganalisis hubungan pengetahuan, pendidikan dan pendapatan keluarga dengan Kepuasan Pasien di Poliklinik Kebidanan di RSUD Puruk Cahu Tahun 2019. Penelitian ini merupakan survei analitik dengan pendekatan cross sectional. Besar sampel sebanyak 84 responden dengan cara Accidental sampling. Data dianalisis menggunakan statistik univariat dan bivariat uji Che Square menggunakan program komputer dengan nilai kemaknaan () 0,05. Hasil penelitian menyatakan bahwa responden yang kurang puas sebesar 8,3%, responden yang cukup puas sebesar 21,4% sedangkan responden yang puas sebesar 70,2%, berarti sebagian besar responden menyatakan puas terhadap pelayanan kesehatan di Poliklinik Kebidanan RSUD Puruk Cahu. Berdasarkan hasil penelitian didapatkan bahwa Secara statisitik variabel yang tidak terdapat hubungan dengan kepuasan pasien di Poliklinik Kebidanan di RSUD Puruk Cahu Tahun 2019 adalah pengetahuan (p.value = 0,475) pendidikan (p.value = 0,257) dan pendapatan keluarga (p.value = 0,178). Sarannya Berdasarkan kuesioner bukti fisik perlunya meningkatkan fasilitas ruang tunggu yang baik seperti AC, TV, majalah, wifi, air minum, dll. Berdasarkan aspek kehandalan yaitu Dokter, perawat dan petugas administrasi datang tepat waktu. Berdasarkan aspek ketanggapan mengenai petugas administrasi cepat tanggap dalam menerima pasien. Berdasarkan aspek jaminan mengenai hubungan komunikasi yang baik antara dokter atau perawat dengan pasien. Berdasarkan aspek empati mengenai Dokter memberikan penjelasan tentang penyakit pasien. The service quality of a polyclinic in a hospital can be seen from patient satisfaction, patient satisfaction is the outcome of health services, so patient satisfaction is one of the goals of improving the quality of health services. This study aims to analyze the relationship among knowledge, education and income of the family with Patient Satisfaction in Puruk Cahu General Hospital at maternity polyclinic in 2019. This study is an analytical survey with a cross sectional approach. The sample size was 84 respondents by means of accidental sampling. Data were analyzed using univariate and bivariate Che Square tests using computer programs with significance values (α) 0.05. The results of the study stated that respondents were dissatisfied at 8.3%, respondents who were quite satisfied at 21.4% while respondents who were satisfied at 70.2%, meaning that most respondents expressed satisfaction with health services in Puruk Cahu General Hospital at Maternity Polyclinic. Based on the results of the study it was found that statistically there were no variables related to patient satisfaction in Puruk Cahu General Hospital at Maternity Polyclinic in 2019 was knowledge (p. value = 0.475) education (p. value = 0.257) and family income (p. value = 0.178 ) Based on the physical proof questionnaire the need to improve the waiting room facilities such as air conditioning, TV, magazines, wifi, drinking water, and others. Based on the aspect of his expertise, doctors, nurses and administrative staff arrived on time. Based on the aspect of responsiveness regarding administrative officers, they are quick to respond to patients. Based on the assurance aspect regarding the good communication relationship among doctors, nurses and patients. Based on the empathy aspect of the doctor giving an explanation of the patient's illness.
Item Type: | Thesis (Diploma) |
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Uncontrolled Keywords: | Kepuasan Pasien, Poliklinik Kebidanan |
Subjects: | R Medicine > R Medicine (General) |
Depositing User: | UPT PPJ |
Date Deposited: | 20 May 2023 03:15 |
Last Modified: | 20 May 2023 03:15 |
URI: | http://eprints.uniska-bjm.ac.id/id/eprint/16488 |
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