Faisal, Herman (2020) KOMUNIKASI INTERPERSONAL TENAGA KEFARMASIAN DENGAN PASIEN MELALUI SWAMEDIKASI DI APOTEK BUNGA MARTAPURA. Diploma thesis, Universitas Islam Kalimantan MAB.
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Abstract
Swamedikasi pada pandemi Corona Virus Disease 2019 (COVID-19) membuat tenaga kefarmasian sebagai seorang profesional kesehatan dalam bidang kefarmasian, mempunyai peran yang sangat penting dalam memberikan bantuan, nasehat dan petunjuk kepada masyarakat yang ingin melakukan pengobatan secara mandiri. Apotek sebagai alternatif fasilitas kesehatan ditengah pandemi ini menjadi sering dikunjungi oleh masyarakat. Tujuan penelitian adalah untuk mengetahui sikap komunikasi tenaga kefarmasian dalam melayani swamedikasi dan mengetahui faktor pendukung dan faktor penghambat swamedikasi di Apotek Bunga Martapura. Metode penelitian menggunakan pendekatan kualitatif secara deskrtiptif. Data dikumpulkan dengan teknik observasi dan kueisoner kepada dua (2) orang tenaga kefarmasian dan 10 (sepuluh) orang pasien masing-masing tenaga kefarmasian untuk 5 (lima) orang pasien serta wawancara kepada tenaga kefarmasian. Informan dipilih berdasarkan purposive sampling. Analisis data yang diperoleh menggunakan tabulasi mengenai sikap komunikasi dan pelayanan komunikasi. Hasil penelitian menunjukkan bahwa komunikasi terapeutik telah diterapkan tenaga kefarmasian dalam swamedikasi dengan pasien di Apotek Bunga Martapura. Adapun faktor pendukung keberhasilan swamedikasi dilihat dari sudut komunikator, komunikan, dan pesan yaitu kemampuan berpikir, penguasaan bahasa, media komunikasi, dan lingkungan yang baik. Sedangkan faktor penghambat swamedikasi yaitu faktor psikologis dan faktor biologis pasien. Melalui jalinan hubungan tenaga kefarmasian dan pasien yang terbina dengan baik dalam swamedikasi, dapat bekerja sama untuk mencapai tujuan kesembuhan pasien. Self-medication in the 2019 Corona Virus Disease (COVID-19) pandemic has made pharmacists as health professionals in the field of pharmacy, have a very important role in providing assistance, advice and guidance to people who want to take medication independently. Pharmacists as an alternative to health facilities in the midst of this pandemic are frequently visited by the public. The research objective was to determine the communication attitudes of pharmacists in serving self-medication and to determine the supporting and inhibiting factors for self-medication at the Martapura Bunga Pharmacy. The research method used a descriptive qualitative approach. Data were collected using observation and questionnaire techniques to two (2) pharmacists and 10 (ten) patients, each for 5 (five) patients as well as interviews with pharmacists. Informants were selected based on purposive sampling. Analysis of the data obtained using tabulations regarding communication attitudes and communication services. The results showed that therapeutic communication has been applied by pharmacists in self-medication with patients at Bunga Pharmacy Martapura. The supporting factors for the success of self-medication are seen from the point of view of communicators, communicants, and messages, namely thinking ability, language acquisition, communication media, and a good environment. While the inhibiting factors for self-medication are psychological factors and biological factors of the patient. Through a well-developed relationship between pharmaciscts and patients in self-medication, they can work together to achieve the patient's goal of healing.
Item Type: | Thesis (Diploma) |
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Uncontrolled Keywords: | tenaga kefarmasian; swamedikasi; komunikasi terapeutik pharmasicts, self-medication, therapeutic communication |
Subjects: | H Social Sciences > H Social Sciences (General) |
Depositing User: | Herman Faisal |
Date Deposited: | 14 Sep 2020 01:09 |
Last Modified: | 14 Sep 2020 01:09 |
URI: | http://eprints.uniska-bjm.ac.id/id/eprint/2063 |
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