FAKTOR YANG BERHUBUNGAN DENGAN PELAYANAN PRIMA PADA PEGAWAI DI PUSKESMAS MARTAPURA BARAT TAHUN 2020

Rizky, Della (2020) FAKTOR YANG BERHUBUNGAN DENGAN PELAYANAN PRIMA PADA PEGAWAI DI PUSKESMAS MARTAPURA BARAT TAHUN 2020. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Puskesmas harus berorientasi kepada pasien (Costumer Oriented) yang dapat diwujudkan dengan memberikan pelayanan prima. Puskesmas Martapura Barat merupakan puskesmas yang terletak di Desa Sungai Rangas Hambuku Kabupaten Banjar dengan akreditasi Dasar tahun 2017. Jumlah Pegawai sebanyak 52 orang terdiri dari tenaga kesehatan 47 orang dan tenaga non kesehatan 5 orang. Tujuan penelitian untuk mengetahui faktor-faktor yang berhubungan dengan pelayanan prima pada pegawai di Puskesmas Martapura Barat tahun 2020. Penelitian ini merupakan penelitian analitik dengan pendekatan cross sectional. Populasi adalah semua pegawai di Puskesmas Martapura Barat sebanyak 40 orang dengan teknik pengambilan sampel secara total sampling sebanyak 40 responden. Instrument penelitian menggunakan kuesioner dan analisis data dengan chi square. Berdasarkan hasil penelitian didapat sebagian besar pelayanan prima sebanyak 19 (47,5%), berjenis kelamin perempuan 32 (80%), masa kerja baru (≤ 6 tahun) tahun 28 (70%), ragam keahlian pegawai tinggi 22 (55%), identitas tugas pegawai tinggi 30 (75%), signifikansi tugas pegawai tinggi 26 (65%), komitmen organisasi tinggi 29 (72,5%), tidak ada hubungan jenis kelamin pegawai dengan pelayanan prima p-value=0,677, tidak hubungan masa kerja dengan pelayanan prima p-value=0,453, ada hubungan ragam keahlian dengan pelayanan prima p-value=0,004, ada hubungan identitas tugas dengan pelayanan prima p value=0,003, ada hubungan signifikansi tugas dengan pelayanan prima p-value=0,011 dan ada hubungan komitmen organisasi dengan pelayanan prima p-value = 0,008. Diharapkan bagi pegawai Puskesmas dapat mewujudkan pelayanan kepada pasien tanpa merasa terbebani untuk memberikan pelayanan prima Public Health Center must be patient oriented (Costumer Oriented) which can be realized by providing excellent service. Public Health Center of Martapura Barat is a health center located in Sungai Rangas Hambuku Village, Banjar Regency with Basic accreditation in 2017. The number of Employees is 52 people consisting of 47 health workers and 5 non-health workers. The purpose of this study was to determine the factors associated with excellent service for employees in Public Health Center of Martapura Barat in 2020. This study was an analytic study with a cross sectional approach. The population is all employees at the Public Health Center of Martapura Barat as many as 40 people with a total sampling technique of 40 respondents. The research instrument used a questionnaire and data analysis with chi square. Based on the results of the study found that most of the excellent service as many as 28 (70%), female sex 32 (80%), new tenure (≤ 6-10) years 28 (70%), a variety of high employee expertise 22 (55%), high employee job identity 30 (75%), high employee duty significance 26 (65%), high organizational commitment 29 (72.5%), no employee sex relationship p-value=0.677, no relationship work tenure p-value = 0,453, there is a relationship between the various expertise p-value = 0.004, there is a relationship of task identity p value = 0.003, there is a relationship of significance of the task p-value = 0.011 and there is a relationship of organizational commitment p-value = 0.008. It is expected that Public Health Center employees can realize services to patients without feeling burdened to provide excellent service

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Pelayanan prima, pegawai puskesmas Excellent service, public health center staff
Subjects: R Medicine > R Medicine (General)
R Medicine > RZ Other systems of medicine
Depositing User: Della Rizky
Date Deposited: 26 Jan 2022 03:03
Last Modified: 26 Jan 2022 03:03
URI: http://eprints.uniska-bjm.ac.id/id/eprint/2112

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