Syafariyana, Mutia (2024) HUBUNGAN KARAKTERISTIK INDIVIDU DAN MUTU PELAYANAN PADA KEPUASAN PASIEN DI POLI GIGI PUSKESMAS PULAU TANJUNG KABUPATEN TANAH BUMBU. Diploma thesis, Universitas Islam Kalimantan MAB.
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ARTIKEL Mutia Syafariyana-2107010066.pdf Download (342kB) |
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1. ABSTRAK.pdf Download (267kB) |
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2. LEMBAR PENGESAHAN.pdf Download (118kB) |
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3. LEMBAR PERNYATAAN.pdf Download (184kB) |
Abstract
Masalah kesehatan gigi dan mulut merupakan masalah kesehatan masyarakat di dunia, khususnya di Provinsi Kalimantan Selatan. Proporsi Masalah Gigi dan Mulut pada penduduk umur ≥ 3 tahun sebesar 59,6%, sedangkan yang menerima perawatan oleh Tenaga Medis Gigi sebesar 12,3%. Salah satu hal yang sangat penting untuk mengevaluasi mutu pelayanan yang diberikan puskesmas terkhusus pada poli gigi adalah dengan melihat kepuasan pasien. Tujuan penelitian ini yaitu untuk mengetahui hubungan karakteristik individu dan mutu pelayanan pada kepuasan pasien di Poli Gigi Puskesmas Pulau Tanjung Kabupaten Tanah Bumbu. Penelitian ini menggunakan jenis penelitian kuantitatif dengan pendekatan Cross Sectional. Besar sampel penelitian sebesar 67 responden dengan teknik accidental sampling. Pengumpulan data menggunakan kuesioner. Analisis data menggunakan uji Chi-Square dan dengan tingkat kepercayaan 95%. Berdasarkan hasil uji statistik menunjukkan adanya hubungan tangibles (p-value=0,000) dan emphaty (p-value=0,026) dengan kepuasan pasien dan tidak ada hubungan antara pendidikan terakhir (p-value=0,272), status pekerjaan (p-value=1,000), usia (p-value=0,542), jenis kelamin (p-value=1,000), realibility (p-value=0,328), responsiveness (p-value=1,000) dan assurance (p-value=0,194) dengan kepuasan pasien di poli gigi Puskesmas Pulau Tanjung. Saran dari penelitian ini yaitu sebagai masukkan dan pertimbangan dalam meningkatkan kualitas pelayanan kesehatan di Poli Gigi Puskesmas Pulau Tanjung, dimana selaras dengan visi Puskesmas Pulau Tanjung dan perlunya diadakan diklat atau pelatihan mengenai 5 dimensi pelayanan tersebut, agar tenaga kesehatan lebih memahami dalam penerapannya di Puskesmas. Oral health problems are a public health problem in the world, especially in South Kalimantan Province. The proportion of dental and oral problems in the population aged ≥ 3 years was 59.6%, while those who received treatment by dental medical personnel were 12.3%. One of the most important things to evaluate the quality of services provided by health centres, especially at the dental clinic, is to see patient satisfaction. The purpose of this study was to determine the relationship between individual characteristics and service quality on patient satisfaction at the Dental Clinic of Pulau Tanjung Health Centre, Tanah Bumbu Regency. This research uses quantitative research with a Cross Sectional approach. The study sample size was 67 respondents with accidental sampling technique. Data collection using a questionnaire. Data analysis using the Chi-Square test and with a confidence level of 95%. Based on the results of statistical tests, there is a relationship between tangibles (p-value=0.000) and empathy (p-value=0.026) with patient satisfaction and there is no relationship between the last education (p-value=0.272), employment status (p-value=1, 000), age (p-value=0.542), gender (p-value=1.000), reliability (p-value=0.328), responsiveness (p-value=1.000) and assurance (p-value=0.194) with patient satisfaction at the dental clinic of Tanjung Island Health Centre. Suggestions from this study are as input and consideration in improving the quality of health services at the Tanjung Island Puskesmas Dental Clinic, which is in line with the vision of the Tanjung Island Puskesmas and the need for training or training on the 5 dimensions of service, so that health workers better understand its application at the Puskesmas.
Item Type: | Thesis (Diploma) |
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Uncontrolled Keywords: | Karakteristik Individu, Mutu Pelayanan, Kepuasan, Poli Gigi Individual Characteristics, Service Quality, Satisfaction, Dental Clinic |
Subjects: | R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine R Medicine > RZ Other systems of medicine |
Depositing User: | Mutia Syafariyana |
Date Deposited: | 16 Jul 2024 05:33 |
Last Modified: | 16 Jul 2024 05:33 |
URI: | http://eprints.uniska-bjm.ac.id/id/eprint/21828 |
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