Aisyah, Siti Nor (2020) EFEKTIVITAS KINERJA APARAT PEMERINTAH DALAM PELAYANAN PUBLIK DI DESA ASRI MULYA KECAMATAN JORONG KABUPATEN TANAH LAUT. Diploma thesis, Universitas Islam Kalimantan MAB.
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Abstract
Siti Nor Aisyah, NPM.16120101 “Efektivitas Kinerja Aparat Pemerintah Dalam Pelayanan Publik Di Desa Asri Mulya Kecamatan Jorong Kabupaten Tanah Laut”. Bimbingan Bapak Faksiannor sebagai Pembimbing Utama dan Bapak Abdul Wahid sebagai CO Pembimbing. Tujuan penelitian ini adalah untuk mengetahui gambaran efektivitas kinerja aparatur pemerintah Desa Asri Mulya dalam melakukan pelayanan publik serta hambatan dan upaya untuk mengatasi hambatan yang mempengaruhi efektivitas kinerja aparatur pemerintah Desa Asri Mulya dalam melakukan pelayanan publik. Metode penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan dengan meaksanakan wawancara kepada 8 orang informan. Sampel ditentukan dengan menggunakan observasi. Analisis data menggunakan tiga tahap mode yaitu : Reduksi Data, Penyajian Data, dan Penarikan Kesimpulan. Hasil penelitian menunjukan bahwa masih kurang efektifnya kinerja aparat pemerintah desa dalam memberikan pelayanan kepada masyarakat dilihat dari banyaknya keluhan masyarakat yang mendapatkan pelayanan, hambatan yang ditemui seperti sarana prasarana, sumber daya manusia, dan akuntabilitas. Siti Nor Aisyah, NPM.16120101 "The Effectiveness of the Performance of Government Officials in Public Services in Asri Mulya Village, Jorong District, Tanah Laut Regency". Guidance from Mr. Faksiannor as Principal Advisor and Mr. Abdul Wahid as CO Advisor. The purpose of this study was to determine the effectiveness of the performance of the Asri Mulya village government apparatus in performing public services as well as obstacles and efforts to overcome obstacles that affect the effectiveness of the Asri Mulya village government apparatus performance in performing public services. The research method uses a qualitative approach to the type of descriptive research. Data was collected by conducting interviews with 8 informants. The sample is determined using observation. Data analysis uses three stage modes, namely: Data Reduction, Data Presentation, and Drawing Conclusions. The results showed that the performance of village government officials was still ineffective in providing services to the community as seen from the number of complaints received by the community, obstacles encountered such as infrastructure, human resources, and accountability.
Item Type: | Thesis (Diploma) |
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Uncontrolled Keywords: | Efektivitas, Kinerja, Pelayanan Publik Effectiveness, Performance, Public Services |
Subjects: | H Social Sciences > H Social Sciences (General) |
Depositing User: | Siti Nor Aisyah |
Date Deposited: | 26 Sep 2020 04:32 |
Last Modified: | 26 Sep 2020 04:32 |
URI: | http://eprints.uniska-bjm.ac.id/id/eprint/2436 |
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