PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK SAMSAT KELILING DI KOTA BANJARMASIN

ZAINAB, SITI (2020) PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK SAMSAT KELILING DI KOTA BANJARMASIN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

SITI ZAINAB, NPM. 16120176 “Persepsi Masyarakat Terhadap Kualitas Pelayanan Publik Samsat Keliling Di Kota Banjarmasin”. Bimbingan Ibu Normajatun sebagai pembimbing Utama dan Bapak Fakhsiannor sebagai Co Pembimbing. Tujuan penelitian adalah untuk mengetahui gambaran persepsi masyarakat terhadap kualitas pelayanan publik yang ada pada SAMSAT Keliling di Kota Banjarmasin serta faktor pendukung dan faktor penghambat dalam kualitas pelayanan pada SAMSAT Keliling di Kota Banjarmasin. Metode penelitian menggunakan pendekatan Kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan dengan menggunakan teknik wawancara dan dokumentasi kepada 4 (empat) orang informan. Sampel ditentukan dengan menggunakan teknik purposive sumpling. Analisis data menggunakan dengan cara Reduksi data (data reduction), interpretasi data (data display), dan penarikan kesimpulan (conlusion drawing/verification). Hasil penelitian menunjukan bahwa persepsi masyarakat terhadap kualitas pelayanan publik SAMSAT Keliling di Kota Banjarmasin sudah berjalan dengan cukup baik, namun masih ada terdapat beberapa faktor penghambat dalam pelayanan SAMSAT Keliling yang seharusnya diperbaiki kedepannya. SITI ZAINAB, NPM. 16120176 "Society Perceptions of the Public Services Quality at the SAMSAT Keliling in Banjarmasin City". Guidance by Ms. Normajatun as the Main Advisor and Mr. Fakhsiannor as the Co-Advisor. The purpose of this study was to determine the description of Society perceptions from the quality of public services that exist in SAMSAT Keliling in Banjarmasin City as well as supporting factors and inhibiting factors in service quality at the SAMSAT Keliling in Banjarmasin City. The research method uses a qualitative approach with the type of descriptive research. Data were collected using interview techniques and documentation to 4 (four) informants. The sample is determined using a purposive sumpling technique. Data analysis uses data reduction, data interpretation, and conclusion drawing (verification). The results showed that Society perceptions of the public services quality at the SAMSAT Keliling in Banjarmasin City has run quite well, but there are still some inhibiting factors in the SAMSAT Keliling services that should be improved in the future.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Persepsi, Kualitas Pelayanan Publik, SAMSAT Keliling Perception, Public Service Quality, SAMSAT Keliling
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HA Statistics
H Social Sciences > HJ Public Finance
H Social Sciences > HV Social pathology. Social and public welfare
Depositing User: Siti Zainab zainab
Date Deposited: 13 Nov 2020 01:45
Last Modified: 13 Nov 2020 01:45
URI: http://eprints.uniska-bjm.ac.id/id/eprint/3103

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