Rogaya, Siti (2021) HUBUNGAN MUTU PELAYANAN DENGAN TINGKAT KEPUASAN PASIEN BP UMUM DI UPT PUSKEMAS MARTAPURA 2 TAHUN 2020. Diploma thesis, Universitas Islam Kalimantan MAB.
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Abstract
Mutu pelayanan kesehatan menunjukkan tingkat kesempurnaan pelayanan kesehatan dalam menimbulkan rasa puas pada diri pasien. Jenis penelitian ini adalah survey eksplanatory dengan pendekatan cross sectional. Teknik yang digunakan dalam pengambilan sampel adalah purposive sampling yaitu teknik pengambilan sampel dengan pertimbangan tertentu. Jumlah sampelnya adalah 86.Hasil penelitian ini menunjukkan ada hubungan antara mutu pelayanan kesehatan dengan tingkat kepuasan pasien. Kesimpulan penelitian ini adanya hubungan mutu pelayanan kesehatan (reliability, assurance, tangible, empathy, dan responsiveness) dengan kepuasan pasien BP Umum Martapura 2. Saran yang dapat diberikan yaitu mempertahankan mutu pelayanan BP Umum Puskesmas Martapura 2, melakukan survei kepuasan pasien berkala dan berkesinambungan. The quality of health services shows the level of perfection in providing health services in patients' satisfaction. This type of research is explanatory survey with cross sectional approach. The technique used in sampling is purposive sampling which is a sampling technique with certain considerations. The number of samples is 86. The results of this study indicate there is a relationship between the quality of health services with the level of patient satisfaction. The conclusion of this study is the relationship between the quality of health services (reliability, assurance, tangible, empathy, and responsiveness) with patient satisfaction BP General Martapura 2. Suggestions that can be given are to maintain the quality of service BP Public Martapura Public Health Center 2, conduct regular and continuous patient satisfaction surveys.
Item Type: | Thesis (Diploma) |
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Uncontrolled Keywords: | Mutu Pelayanan Kesehatan, Pelayanan BP Umum, Kepuasan Pasien Quality of Health Services, General BP Services, Patient Satisfaction. |
Subjects: | R Medicine > R Medicine (General) |
Depositing User: | Siti Rogaya |
Date Deposited: | 16 Jul 2022 03:35 |
Last Modified: | 16 Jul 2022 03:35 |
URI: | http://eprints.uniska-bjm.ac.id/id/eprint/4525 |
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