ANALISIS PELAYANAN PADA TOKO R FOTOKOPI DI BANJARMASIN

Hatmita, Mariana (2021) ANALISIS PELAYANAN PADA TOKO R FOTOKOPI DI BANJARMASIN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

Penelitian ini bertujuan : (1) untuk mengidentifikasi dan menganalisis pelayanan yang tersedia di toko R fotokopi Penelitian ini menggunakan : (1)Pengumpulan data adalah dilakukan dengan observasi dan angket. (2) Jumlah sampel adalah 100 responden menggunakan teknik purposive sampling. Hasil penelitian menunjukkan: (1) Bahwa layanan yang diberikan bisa dikatakan baik untuk karyawan toko R fotokopi di Banjarmasin dalam memberikan fasilitas pelayanan, (2) Alat/perlengkapan dan kerapian pada karyawan gaun. (3) Dari segi reliabilitas, responden menyatakan bahwa karyawan sangat baik dalam memberikan pelayanan kepada pelanggannya. (4) Dari segi daya tanggap responden menyatakan bahwa karyawan toko R fotokopi sangat tanggap dalam memberikan pelayanan kepada pelanggannya. (5) Dari segi jaminan, responden menyatakan baik di toko R fotokopi dalam menjamin kenyamanan dan kesopanan karyawan serta mampu menumbuhkan kepercayaan dan keyakinan pada pelanggannya. (6) Dari segi empati, responden menyatakan bahwa mereka baik kepada karyawan toko R fotokopi dalam memperhatikan dan memahami setiap keinginan pelanggan. This study aims: (1) to identify and analyze the services available at the R photocopy shop This study uses: (1) Data collection is done by observation and questionnaires. (2) The number of samples is 35 respondents using purposive sampling technique. The results of the study show: (1) that the services provided can be said to be good for employees of the R photocopy shop in Banjarmasin in providing service facilities, (2) tools/equipment and neatness for dress employees. (3) In terms of reliability, respondents stated that employees are very good in providing services to their customers. (4) In terms of responsiveness, respondents stated that the employees of the R photocopy shop were very responsive in providing services to their customers. (5) In terms of guarantees, respondents stated that they were good at the R photocopy shop in ensuring the comfort and courtesy of employees and being able to foster trust and confidence in their customers. (6) In terms of empathy, respondents stated that they were kind to the employees of the R photocopy shop in paying attention to and understanding every customer's wishes.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Analisis Pelayanan Service Analysis
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Depositing User: Mariana Hatmita
Date Deposited: 07 Mar 2022 03:49
Last Modified: 07 Mar 2022 03:49
URI: http://eprints.uniska-bjm.ac.id/id/eprint/8020

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