Rahman, Gazali (2021) KUALITAS PELAYANAN BPJS DI RUMAH SAKIT UMUM SYIFA MEDIKA BANJARBARU. Diploma thesis, Universitas Islam Kalimantan MAB.
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Abstract
Gazali Rahman, 17120344, Penelitian ini bertujuan untuk mengetahui dan mendekripsikan Kualitas Pelayanan BPJS Kesehatan di Rumah Sakit Umum Syifa Medika Kota Banjarbaru dilihat dari teori standar kualitas jasa menurut Groonros (dalam Tjiptono 2011) yaitu Profesionalisme and skill, Accessbility and flexibility, Realibility and trustworthiness, Metode penelitian yang digunakan adalah kualitatif deskriptif. Informan berjumlah 5 orang. Sumber data yang digunakan adalah data primer dan sekunder yang diperoleh secara langsung dari informan serta dokumen-dokumen yang berkaitan dengan masalah yang akan diteliti. Hasil penelitian menunjukan bahwa kualitas pelayanan BPJS Kesehatan di Rumah Sakit Umum Syifa Medika Kota Banjarbaru secara umum sudah berjalan baik, meskipun masih ada beberapa hal yang mesti di perbaiki seperti sikap yang kurang ramah dari petugas medis yang masih muda dan petugas administrasi yang masih baru, Kehandalan dan kepercayaan terhadap petugas administarsi dan petugas medis masih belum maksimal, masih perlu untuk ditingkatkan lagi. Gazali Rahman, 17120344, This study aims to determine and describe the Quality of BPJS Health Services at Syifa Medika General Hospital Banjarbaru City seen from the theory of service quality standards according to Groonros (in Tjiptono 2011) namely Professionalism and skill, Accessibility and flexibility, Realibility and trustworthiness, The research method used is descriptive qualitative. There are 5 informants. Sources of data used are primary and secondary data obtained directly from informants and documents related to the problem to be studied. The results showed that the quality of BPJS Health services at the Syifa Medika General Hospital in Banjarbaru City in general had been going well, although there were still some things that needed to be improved, such as the unfriendly attitude of young medical officers and new administrative officers. and trust in administrative officers and medical officers is still not maximized, it still needs to be improved again.
Item Type: | Thesis (Diploma) |
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Uncontrolled Keywords: | Kualitas pelayanan, BPJS Kesehatan, Rumah Sakit Quality of service, BPJS Health, Hospital |
Subjects: | H Social Sciences > H Social Sciences (General) |
Depositing User: | Gazali Rahman |
Date Deposited: | 21 Oct 2021 03:11 |
Last Modified: | 21 Oct 2021 03:11 |
URI: | http://eprints.uniska-bjm.ac.id/id/eprint/8435 |
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