IMPLEMENTASI SISTEM INFORMASI MANAJEMEN NIKAH DALAM PENINGKATAN MUTU PELAYANAN NIKAH DI KUA KECAMATAN AWAYAN

Maulida, Hikmah (2023) IMPLEMENTASI SISTEM INFORMASI MANAJEMEN NIKAH DALAM PENINGKATAN MUTU PELAYANAN NIKAH DI KUA KECAMATAN AWAYAN. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

HIKMAH MAULIDA, NPM. 18120379 “Implementasi Sistem Informasi Manajemen Nikah dalam Peningkatan Mutu Pelayanan Nikah di KUA Kecamatan Awayan”. Bimbingan Ibu Sitna Hajar Malawat sebagai Pembimbing Utama dan Ibu Lieta Dwi Novianti sebagai Co-Pembimbing. Penelitian ini dilatar belakangi oleh masih banyaknya keluhan masalah pelayanan nikah berbasis web pada kantor KUA Kecamatan Awayan. Oleh karena itu peneliti mengangkat masalah bagaimana Sistem Informasi Manajemen Nikah dalam Peningkatan Mutu Pelayanan Nikah. Tujuan penelitian adalah untuk menggambarkan implementasi sistem informasi manajemen nikah dalam peningkatan mutu pelayanan nikah di KUA Kecamatan Awayan dan untuk menggambarkan faktor kendala dari implementasi sistem informasi manajemen nikah dalam peningkatan mutu pelayanan nikah di KUA Kecamatan Awayan. Metode penelitian ini menggunakan pendekatan kualitatif deskriptif. Adapun teknik pengumpulan data yaitu dengan metode observasi, wawancara, dan dokumen. Hasil penelitian Implementasi Sistem Informasi Manajemen Nikah dalam Peningkatan Mutu Pelayanan Nikah di KUA Kecamatan Awayan dapat disimpulkan sudah menerapkan implementasi kebijakan pelayanan dengan indikator komunikasi, sumber daya, disposisi, dan struktur birokrasi. Namun ada beberapa indikator yang belum sesuai dengan keinginan masyarakat dan harus diperbaiki. HIKMAH MAULIDA, NPM. 18120379 "Implementation of Marriage Management Information System in Improving the Quality of Marriage Services at KUA, Awayan District". Guidance by Mrs. Sitna Hajar Malawat as Main Advisor and Ms. Lieta Dwi Novianti as Co-Supervisor. This research is motivated by the many complaints about web-based marriage service problems at the KUA office in Awayan District. Therefore, the researcher raised the issue of how the Marriage Management Information System in Improving the Quality of Marriage Services. The purpose of the study was to describe the implementation of a marriage management information system in improving the quality of marriage services at KUA Awayan District and to describe the constraint factors of implementing a marriage management information system in improving the quality of marriage services at KUA Awayan District. This research method uses a descriptive qualitative approach. The data collection techniques are the methods of observation, interviews, and documents. The results of the research on the Implementation of Marriage Management Information Systems in Improving the Quality of Marriage Services at KUA, Awayan District, can be concluded that they have implemented service policy implementation with indicators of communication, resources, disposition, and bureaucratic structure. However, there are some indicators that are not in accordance with the wishes of the community and must be improved.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Implementasi kebijakan, SIMKAH. Policy implementation, SIMKAH.
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HA Statistics
Depositing User: Hikmah Maulida
Date Deposited: 10 May 2023 03:55
Last Modified: 10 May 2023 03:55
URI: http://eprints.uniska-bjm.ac.id/id/eprint/14747

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